Revision 01
December 22, 1997
150-420-112-01
10
PairGain Engineering - Plant Series
HRE-420 List 1B
T
ECHNICAL
S
UPPORT
PairGain provides technical support by phone, fax, and the World Wide Web.
Phone or Fax
PairGain Technical Assistance is available 24 hours a day, 7 days a week by
contacting PairGain’s Customer Service Engineering group at one of the
following numbers:
•
Telephone:
(800) 638-0031
(714) 832-9922
•
Fax: (714)
832-9924
A Customer Service Engineer answers technical assistance calls Monday
through Friday between 8:00 AM and 5:00 PM, Pacific Time, excluding
holidays. At all other times, an on-duty Customer Service Engineer returns
technical assistance calls within 30 minutes.
Returns
To return equipment to PairGain:
1
Locate the number of the purchase order under which the equipment was
purchased. You will need to provide this number to PairGain Customer
Service to obtain a return authorization.
2
Call or write PairGain Customer Service to ask for a Return Material
Authorization (RMA) number and any additional instructions. Use the
telephone or fax number listed below:
•
Telephone:
(800) 370-9670
•
Fax:
(714) 730-2961
3
Include the following information, in writing, along with the equipment
you are returning:
•
Company name, address, and the name of a person PairGain can
contact regarding this equipment.
•
The purchase order number provided to Customer Service when the
RMA number was requested.
