Revision 01
December 22, 1997
150-318-122-01
14
PairGain Engineering - Plant Series
HMS-318 List 2B
T
ECHNICAL
S
UPPORT
PairGain provides technical support by phone, fax, and the World Wide Web.
Phone or Fax
PairGain Technical Assistance is available 24 hours a day, 7 days a week by contacting PairGain’s Customer
Service Engineering group at one of the following numbers:
•
Telephone:
(800) 638-0031
(714) 832-9922
•
Fax: (714)
832-9924
A Customer Service Engineer answers technical assistance calls Monday through Friday between 8:00 AM and
5:00 PM, Pacific Time, excluding holidays. At all other times, an on-duty Customer Service Engineer returns
technical assistance calls within 30 minutes.
Returns
To return equipment to PairGain:
1
Locate the number of the purchase order under which the equipment was purchased. You will need to provide
this number to PairGain Customer Service to obtain a return authorization.
2
Call or write PairGain Customer Service to ask for a Return Material Authorization (RMA) number and any
additional instructions. Use the telephone or fax number listed below:
•
Telephone:
(800) 370-9670
•
Fax:
(714) 730-2961
3
Include the following information, in writing, along with the equipment you are returning:
•
Company name, address, and the name of a person PairGain can contact regarding this equipment.
•
The purchase order number provided to Customer Service when the RMA number was requested.
•
A description of the equipment, as well as the number of units that you are returning. Be sure to include
the model and part number of each unit.
•
The shipping address to which PairGain should return the repaired equipment.
•
The reason for the return:
a) The equipment needs an ECO/ECN upgrade.
b) The equipment is defective.
c) If there is another reason for returning the equipment, please let us know so we can determine how
best to help you.
4
Pack the equipment in a shipping carton.
If the equipment is defective, please tell us what you observed
just before the equipment malfunctioned. Be as detailed in your
description as possible.
