Appendix C - Product Support
150-458-100-05
38
February 23, 2000
HRE-458 List 1, List 1B, and List 2
A
PPENDIX
C - P
RODUCT
S
UPPORT
ADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products.
Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical Assistance Center
(TAC).
Sales Assistance
800.366.3891 extension 73000
(USA and Canada)
952.917.3000
Fax: 952.917.3237
•
Quotation Proposals
•
Ordering and Delivery
•
General Product Information
Systems Integration
800.366.3891, extension 73000
(USA and Canada)
952.917.3000
•
Complete Solutions (from concept to
installation)
•
Network Design and Integration Testing
•
System Turn-Up and Testing
•
Network Monitoring (upstream or downstream)
•
Power Monitoring and Remote Surveillance
•
Service/Maintenance Agreements
•
Systems Operation
ADC Technical Assistance
Center
800.638.0031
714.730.3222
Fax: 714.730.2400
Email: [email protected]
•
Technical Information
•
System/Network Configuration
•
Product Specification and Application
•
Training (product-specific)
•
Installation and Operation Assistance
•
Troubleshooting and Repair/Field Assistance
Online Technical Support
•
www.adc.com/Knowledge_Base/index.jsp
Online Technical Publications
•
www.adc.com/library1/
Product Return Department
800.366.3891 ext. 73748 or
952.917.3748
Fax: 952.917.3237
Email: repair&[email protected]
•
ADC Return Material Authorization (RMA)
number and instructions must be obtained
before returning products.
All telephone numbers with an 800 prefix are toll-free in the USA and Canada.
