363-860-100-02, Revision 02
Product Support
FRE-860, FRE-865, FRE-867, and FRE-868
March 28, 2000
13
P
RODUCT
S
UPPORT
T
ECHNICAL
S
UPPORT
Technical assistance is available 24 hours a day, 7 days a week by contacting PairGain Customer Service Group at:
During normal business hours (7:30 AM to 5:30 PM, Pacific Time, Monday through Friday, excluding holidays),
technical assistance calls are normally answered directly by a Customer Service Engineer. At other times, a
request for technical assistance is handled by an on-duty Customer Service Engineer through a callback process.
This process normally results in a callback within 30 minutes of initiating the request.
W
ORLD
W
IDE
W
EB
PairGain product and company information can be found at http://www. pairgain.com using any Web browser.
To download PairGain product manuals from the Customer Site portion of the PairGain Web page, you need to
provide a customer password.
If you do not have a password, contact your PairGain sales representative.
L
IMITED
W
ARRANTY
PairGain Technologies, Inc. (“PairGain”) warrants that, for a period of sixty (60) months from the date of
shipment, the hardware portion of its products will be free of material defects and faulty workmanship, under
normal use. PairGain's obligation, under this warranty, is limited to replacing or repairing, at PairGain's option,
any such hardware product which is returned during the 60-month warranty period per PairGain's instructions and
which product is confirmed by PairGain not to comply with the foregoing warranty.
PairGain warrants that, for a period of 30 days from the date of purchase, the software furnished with its products
will operate substantially in accordance with the PairGain published specifications and documentation for such
software. PairGain’s entire liability for software that does not comply with the foregoing warranty and is reported
to PairGain during the 30-day warranty period is, at PairGain’s option, either (a) return of the price paid or (b)
repair or replace of the software. [PairGain also warrants that, for a period of thirty (30) days from the date of
purchase, the media on which software is stored will be free from material defects under normal use. PairGain will
replace defective media at no charge if it is returned to PairGain during the 30-day warranty period along with
proof of the date of shipment.]
The transportation charges for shipment of returned products to PairGain will be prepaid by the Buyer. PairGain
will pay transportation charges for shipment of replacement products to Buyer, unless no trouble is found (NTF),
in which case the Buyer will pay transportation charges.
PairGain may use reconditioned parts for such repair or replacement. This warranty does not apply to any product
which has been repaired, worked upon, or altered by persons not authorized by PairGain or in PairGain's sole
judgment has subjected to misuse, accident, fire or other casualty, or operation beyond its design range.
Repaired products have a 90-day warranty, or until the end of the original warranty period—whichever period is
greater.
Telephone:
800.638.0031 or 714.730.3222
The 800 telephone support line is toll-free in the U.S. and Canada.
Fax:
714.832.9924
Email:
