150-101-100-02, Revision 02
Appendix C - Product Support
HTC-439 List 1
June 8, 1999
9
R
ETURNS
To return equipment to PairGain:
1
Locate the number of the purchase order under which the equipment was
purchased. You will need to provide this number to PairGain Customer
Service to obtain a return authorization.
2
Call or write PairGain Customer Service to ask for a Return Material
Authorization (RMA) number and any additional instructions. Use the
telephone or fax number listed below:
•
Telephone: (800) 370-9670
•
Fax: (714) 730-2961
3
Include the following information, in writing, along with the equipment
you are returning:
•
Company name, address, and the name of a person PairGain can
contact regarding this equipment.
•
The purchase order number provided to Customer Service when the
RMA number was requested.
•
A description of the equipment, as well as the number of units that
you are returning. Be sure to include the model and part number of
each unit.
•
The shipping address to which PairGain should return the repaired
equipment.
•
The reason for the return, for example:
The equipment needs an ECO/ECN upgrade.
The equipment is defective.
If the equipment is defective, please tell us what you
observed just before the equipment malfunctioned. Be as
detailed in your description as possible.