Product Support
363-753-143-01, Revision 01
12
April 25, 2000
FRC-753 List 4C
PARTICULAR PURPOSE, WITH RESPECT TO ITS PRODUCTS AND ANY ACCOMPANYING WRITTEN
MATERIALS. FURTHER, PAIRGAIN DOES NOT WARRANT THAT SOFTWARE WILL BE FREE FROM
BUGS OR THAT ITS USE WILL BE UNINTERRUPTED OR REGARDING THE USE, OR THE RESULTS
OF THE USE, OF THE SOFTWARE IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY OR
OTHERWISE.
R
ETURNS
To return equipment to PairGain:
1
Locate the number of the purchase order under which the equipment was purchased. To obtain a return
authorization number, you need to provide the original purchase order number to PairGain’s Return Material
Authorization (RMA) Department.
2
Call or write PairGain’s RMA Department to ask for an RMA number and any additional instructions. Use
the telephone number, fax number or email address listed below:
•
Telephone: 800.370.9670
•
Fax: 714.832.9923
•
Email Address: [email protected]
3
Include the following information, in writing, along with the equipment you are returning:
•
Company name and address.
•
Contact name and telephone number.
•
The shipping address to which PairGain should return the repaired equipment.
•
The original purchase order number.
•
A description of the equipment that includes the model and part number of each unit being returned, as
well as the number of units that you are returning.
•
The reason for the return. For example:
–
The equipment needs an ECO/ECN upgrade.
–
The equipment is defective.
–
If there is another reason for returning the equipment, please let us know so we can determine how
best to help you.
4
Pack the equipment in a shipping carton.
5
Write PairGain’s address and the RMA Number you received from the RMA Department clearly on the
outside of the carton and return to:
PairGain Technologies, Inc.
14352 Franklin Ave.
Tustin, CA 92780-7013
Attention: RMA (Number)
If the equipment is defective, please tell us what you observed just before the equipment
malfunctioned. Be as detailed in your description as possible.
All shipments are to be returned prepaid. PairGain will not accept any collect shipments.
