Packet Power BGS72, Installation, Operation And Maintenance Manual

Page: 21 / 30

Packet Power Multi-Circuit Monitor BGS72 User Manual V2.0
© 2021 Packet Power, LLC Page 21 of 30
Shutdown
No special preparation is required prior to shutdown. Using a customer-provided disconnect
such as a 3-pole breaker, simply shut off power to the BGS72. Note that this disables power
to the monitoring unit only.
The conductors on which the CTs are installed will still have live load and
must be treated accordingly, and the panel itself will still have live voltage
and present a risk of electrocution.
Troubleshooting
If the BGS72 does not light up once power is supplied:

Ensure access to power . Check that the customer-supplied breaker protecting the
circuit providing power to the BGS72 is closed and that the supplied voltage source
leads have been connected to the proper phases (see “Voltage Connection” section of
this document).

Check the quick disconnect . A quick disconnect may be present on the voltage leads
near the supply side of the terminal block in the BGS72 unit. Separate it and
reconnect it, ensuring there is a clean connection.

Check the inline fuses . Remove the BGS72 cover and locate the terminal block that
connects to the voltage source wires. Follow the wire harness on the side of the
terminal block that feeds into the BGS72 to locate the inline fuse holders. Open each
fuse holder and inspect for blown fuses. Replace with 5x20mm glass 5A/250V fuses.
Replace the cover and reconnect power.

Verify voltage presence . If no power is flowing, use a multimeter to verify that
voltage is present for each phase at these locations and contact Packet Power support
with the results:
o
Where the BGS72’s voltage leads connect to the customer-supplied protective
breaker.
o
On the supply side of the voltage terminal block inside the BGS72.
o
On the meter side of the voltage terminal block inside the BGS72.
o
On each phase of the green terminal block connectors in the wire harness that
distribute power within the BGS72.
If a subset of the monitoring readings are missing:

Verify that all monitoring modules are active by looking at the BGS72 face to see that
all meters are lit up and blinking in a similar pattern. If not, contact Packet Power
support.

If all units are lit up, check to see that all units are reporting via the wireless mesh to a
Gateway. Note that the LEDs on a meter that cannot join a mesh will flash using a
different pattern than those that are communicating. If this is occurring, note the
location of the missing meter (ideally, take a short video of the unit) and contact
Packet Power support.