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Quick Start & Troubleshooting Guide
supply or motor driven appliances. Faulty fluorescent light assemblies or the proximity to high voltage lines can also cause
distorted images. Place your computer as far as possible from these sources.
Sound
Upon Startup, My Computer Emits a Continuous Beeping Sound
1. There may be a stuck key on the keyboard or a stuck button on the touchpad:
a. Switch your computer OFF.
b. Press all the keys of your keyboard to ensure that no key is stuck.
c. Tap the touchpad buttons to ensure that none of them are stuck.
d. Switch your computer ON again.
My Computer Has no Sound
1. The speaker volume may be set too low.
Adjust the volume controls (either on your speakers, keyboard (with an
Fn
key combination) or on the computer).
2. The Windows main volume control needs adjusting.
a. Click on the speaker icon on the right side of the Notification Area to make the volume control bar appear.
b. If you cannot see this icon, go to the
Control Panel
to display it.
c. If this icon has "disappeared", click on the arrow in the
Notification Area
and then on the icon to display it (to
reduce clutter in the Notification Area, icons that have not been used in a while are hidden).
3. Your computer's volume control settings need adjusting.
a. Click on the speaker icon in the
Notification Area
.
b. Click and hold the slider to adjust the volume level.
c. Make sure the
Mute
option is NOT active.
d. If necessary, click on
Speakers
to change the type of audio output (for
example, if you are using digital audio over an HDMI cable).
e. To display more volume controls, click on the device or application
image.
4. Your sound hardware does not work properly.
a. Check that your sound card is correctly configured. Click on
Start
>
Control Panel
>
Hardware and
Sound
>
Sound
. In the
Playback
tab, select an audio device and click on
Properties
to modify its settings.
5. Your computer will not play audio CDs.
a. Make sure that your computer sound is set up properly (see previous steps).
b. Make sure that the disc's printed side is facing upward in the drive and that the disc is lying flat in the drive tray.
c. Wait for the disc drive's indicator light (busy signal) to stop flashing before you try to start the CD player program.
d. Make sure that the disc's surface is clean and scratch free.
e. Make sure the CD is not copy-protected. Some audio CDs include a copy protection mechanism to avoid illegal
copying. This mechanism prevents the CDs from being played or copied on a computer. In this case, playback is only
possible on conventional CD or DVD players.
Internet
In order to get the best possible Internet connection, ensure that you:
✓
Always connect to a grounded power socket (a standard “earthed” 3 pin socket).
✓
Connect your modem directly to the phone socket.
✓
Avoid using telephone extension cables (this degrades the signal quality).
✓
In thunderstorm conditions, make sure that you disconnect your modem from the telephone line
and pull out the power cord from the power outlet.
