Packard Bell EasyNote BG Series Quick Start & Troubleshooting Manual Download Page 1 | Manualshive

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Table of Contents -

1

Quick Start & Troubleshooting

Guide

T

A B L E

O F

C

O N T E N T S

Product Registration

Important Information

Computer Basics

Safety and Comfort ..................................................... 4

Safety Precautions ............................................... 4
Health Precautions............................................... 5

Getting to Know your Computer.................................. 6

Control Devices (Keyboard/Touchpad) .................  6
Touchscreen (optional) ........................................  7
Volume Controls ..................................................  8
Remote Control (optional) ...................................  9
Your Computer’s Drives........................................  9
Power Supply.....................................................  11
Ports and Connectors .........................................  12
Turning your Computer ON or OFF......................  14
Upgrading your Computer .................................  15

Internet and Software

Using Windows and your Software ........................... 17

Welcome Center.................................................  17
Internet Security Offer........................................  17
Packard Bell Recovery Management ..................  18
Packard Bell Updater..........................................  19
Your Computer's Documentation.......................  20
Playing Multimedia Files....................................  20
Social Networks (optional).................................  22

First steps on the Net ................................................ 22

Protecting your computer..................................  22
Choose an ‘Internet Service Provider’.................  22
Network connections.........................................  23
Surf the Net! ......................................................  25

Safe Computing ........................................................ 27

Maintenance......................................................  27
Updates .............................................................  30
Security..............................................................  30
Windows Remote Assistance .............................  35

Diagnose & Repair..................................................... 36

Top Troubleshooting Cases ................................ 36
Miscellaneous Troubleshooting ......................... 41

Recovering your system ............................................ 47

To recover your system ......................................  47
Recovering pre-installed software and drivers...  47
Returning to a previous system condition..........  48
Returning your system to its factory condition ..  49

Regulatory Information

Environment

Software License

Copyright ©2010. All Rights Reserved.

PBNB

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Summary of Contents for EasyNote BG Series

Page 1: ...17 Packard Bell Recovery Management 18 Packard Bell Updater 19 Your Computer s Documentation 20 Playing Multimedia Files 20 Social Networks optional 22 First steps on the Net 22 Protecting your computer 22 Choose an Internet Service Provider 22 Network connections 23 Surf the Net 25 Helpdesk 27 Safe Computing 27 Maintenance 27 Updates 30 Security 30 Windows Remote Assistance 35 Diagnose Repair 36 ...

Page 2: ...er advantages await you How to Register During the initial startup of your computer a window will invite you to register Please fill in the information and click Next The second window you ll see contains optional fields that will help us to provide you with a more personable customer service experience Another Option Another way to register your Packard Bell product is to visit our website at reg...

Page 3: ...re please use the Packard Bell Updater program as soon as you have configured an Internet connection see page 19 for details Packard Bell InfoCentre To discover more about your computer please make sure you check Packard Bell InfoCentre the electronic user s guide installed on your computer You need to update the guide at least once online see page 20 for details Packard Bell Website Remember to v...

Page 4: ...necting the power cable to the AC power outlet The power cable is unplugged from the power outlet before disconnecting the power cable from the computer Three pin power cords are connected to a grounded power outlet The power outlet is easily accessible and as close to the computer as possible do not overload it with too many adapters If your computer uses an external AC adapter Donotcoverorplaceo...

Page 5: ...omputer for long periods while sitting at a desk invest in an external keyboard for improved comfort To protect your hearing when using speakers or headphones increase volume gradually until you can hear clearly and comfortably do not increase the volume level after your ears have adjusted Do not listen to high volumes for extended periods Do not increase the volume to block out noisy surroundings...

Page 6: ...sthatdonotprovide a numeric keypad If this is the case you may use the integrated keypad by activating Num Lock and using the keys with extra number characters the keys in the centre right of the keyboard PressNumLock again toreturnthekeysto theirnormalfunctions 5 Arrow keys Move the cursor up down left and right 6 Enter Press to enter a command insert a paragraph break in a text or accept a chose...

Page 7: ...ing the screen instead of cluttering your desk with a keyboard or mouse Depending on the type and format of touchscreen you may either use a finger or stylus or both to select items on the screen Tapping the screen Instead of clicking with a mouse or pressing a key you should lightly tap the screen with a finger or a stylus if one has been provided The screen should react instantly to the contact ...

Page 8: ...n Start Control Panel under Tablet PC settings and Pen and Touch Note Certain touchscreens have a thin layer of air between layers of glass and resistivetouchfilm Occasionally aseriesofconcentricshapes calledNewton sRings may appear due to the reflection of light between two surfaces with different temperatures and pressures This is normal and the rings will disappear after a few minutesofuse Clea...

Page 9: ...6 Start Windows key 7 Volume controls Volume up down 8 Mute 9 Open Record TV 10 Open Guide 11 Program Channel up down 12 DVD Menu 13 Open Live TV 14 Number keys Clear and Enter 15 Teletext selection red green yellow blue 16 Teletext switch to Teletext while in TV mode optional notavailableinall regions Your Computer s Drives The drives described below are commonly used on Packard Bell computers Ho...

Page 10: ...licate your CDs create your own music compilations digital photo albums or keep a safe copy of your valuable data Disc recording software must be used to write information to recordable discs Note Before copying a CD make sure that its content is not protected by Trademarks and Copyrights and that you are authorisedtoreplicateit Inmostcountriesyouareallowedtomakeanarchivalbackupofsoftwareorcopymus...

Page 11: ...omputer was purchased The power adapter provides adequate power to run your computer and recharge the battery pack at the same time Warning Do not cover or place objects on the AC adapter Keeping the adapter clear of objects allows the adapter to cool properly during use Only use the AC adapter that is supplied with your computer Although other adapters may look similar using them can damage your ...

Page 12: ...ction recycling and disposal of batteries There is a danger of explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Ports and Connectors The ports and connector types described below are commonly used on Packard Bell computers However this does not mean that they are present on the computer you have purchased nor that it is ...

Page 13: ...st change the audio output or connect the Line Out port of your computer to your television or a speaker system Line Out Lets you plug in stereo headphones or powered speakers Plugging in an audio device disables any built in speakers Microphone Allows you to connect an external microphone for mono recording or amplification through the unit Plugging in an external microphone disables the built in...

Page 14: ...ccountControl on page 34 Turning your Computer OFF Make sure all applications are closed before you turn off your computer Turning off your computer will ensure that a data is saved and it will use as little power as possible there may be a small power drain to charge batteries however your computer will take longer to start Once the computer has shut down switch OFF all external devices such as a...

Page 15: ...tivity on your computer s hard drive just like Hibernate but also keeps a copy in memory ready to start in a few seconds A small amount of power is still required to store the contents of the memory but the copy on the disk drive ensures that you work is safe even in the event of a power failure Hybrid Sleep may be disabled on certain computers Note Tolearnmoreaboutpersonalisingyourcomputer clicko...

Page 16: ...pired or if PB Care packs are not available in your area don t worry Packard Bell has the answer Packard Bell has appointed Authorised Service Centers to provide you with high quality service You will benefit from the service of experienced technicians trained on your Packard Bell product Recycling You just bought a new computer and wonder what you can do with your old equipment Don t just throw i...

Page 17: ...n the screen Welcome Center The first time you turn on your computer the Welcome Center window opens The Welcome Center introduces you to the new features and tools of Windows You can access the WelcomeCenter later by clicking on Start Getting Started Internet Security Offer It is vital to protect your computer from viruses and attacks over the Internet see Security on page 30 An comprehensive Int...

Page 18: ...y on screen instructions Please read them carefully 1 Click on Start All Programs Packard Bell then click on Packard Bell Recovery Management Packard Bell RecoveryManagement opens 2 To create recovery discs for the hard drive s entire original contents including Windows and all factory loaded software and drivers click Create factory default disc OR To createrecovery discs for only the factory loa...

Page 19: ... recording discs until the process is complete Packard Bell Updater To ensure that your computer has the latest available updates for drivers and software please use the Packard Bell Updater program as soon as you have configured an Internet connection 1 ClickonStart AllPrograms PackardBell Security Support PackardBellUpdaterordouble clickthe Packard Bell Updater icon on the desktop and follow the...

Page 20: ...your computer s configuration The My Computer button contains all the technical information about your computer s components and useful tips on how to upgrade your computer Other buttons give you access to additional information such as tutorials on performing day to day tasks and tips and information on using the Internet Note Thenumberofcategoriesand titles available maydifferaccordingtothecompu...

Page 21: ...active before starting the media program for the first time The first time you start the media program it will start a setup wizard which will configure some basic settings If available select the Express setup option you may then configure additional options as needed Note If you have an Internet connection the Guide Electronic Program Guide allows you to view a list of current TV shows This show...

Page 22: ...uickly view your friends updates and make your own updates without leaving the desktop You can recieve notifications and status updates directly to your desktop using the sidebar to monitor multiple social networks e g Facebook YouTube and Flickr Note TheSocialNetworksapplicationisapre installedoptionandmaynotbeinstalledoncertain computers Log in or Sign up Click the icon of the social network tha...

Page 23: ...vailable in large cities You can use your telephone and watch cable TV at the same time you are connected to the Internet 3G WWAN or Wireless Wide Area Network A 3G connection allows you to use cellular networks such as those used by a mobile phone to connect to the Internet while away from home The socket for a SIM card may be built in to your computer or may require an external device such as a ...

Page 24: ...ral devices to the access point Wireless Adapter An internal wireless adapter is normally already installed in your computer A button or controls in Windows allow you to activate or disactivate the adapter Diagram of a working network 1 Access point router 2 Desktop computer 3 Modem 4 Printer 5 Portable computer 6 PDA Smartphone 7 Network cables RJ45 Ad Hoc internet sharing The Internet Connection...

Page 25: ...d this will take you directly to the address you typed 4 Instant Search Box Search the web without having to open a search provider page You can customize your search by setting your favorite search provider as the default Use the dropdown list to choose a provider 5 Back and Forward buttons Navigate through pages you have already visited 6 Tabs View multiple sites in a single browser window by sw...

Page 26: ...e To get you started why not visit our website www packardbell com Packard Bell is dedicated to provide you with on going personalised support Check out our Support section to get help tailored to your needs TheIdentificationsection can recognize your computer serial number and instantlygive you all information specific to your computer The Troubleshooter can help you find solutions in case you ha...

Page 27: ... you tick Scan for and attempt recovery of bad sectors your computer will carry out the physical error checking when you next restart your computer Click on Start to proceed Disk Cleanup The DiskCleanup Wizard helps free up space on your disk drive It searches your drive and displays unused files such as temporary Internet files files in the Recycle Bin and other temporary files that you may safel...

Page 28: ...ion will automatically appear FreesomeSpace onyourHardDisk Drive 1 Empty the RecycleBin When you deletea filefrom your computer Windows placesit in the Recycle Bin All the deleted files remain there until you decide to permanently delete them from your computer or to restore them to their original location Double click on the Recycle Bin on the Windows desktop and click on Empty Recycle Bin or sel...

Page 29: ...ndowsSystemRestorefromtheWindowsdesktop Click on Start All Programs Accessories System Tools System Restore Ifyou cannotaccesstheWindowsdesktop 1 Press the Alt F10 key upon start up when the Packard Bell logo appears This will open the RecoveryProgram 2 Select Windows System Restore and click on Next Your computer will automatically restart and open SystemRestore System Restore options Restoreyour...

Page 30: ... everyday keeping your security applications and operating system up to date is crucial Norton Internet Security combined with other security applications can protect your computer from Internet attacks and ensure that the latest security updates have been downloaded and installed on your system To keep your computer safe with all the latest programs please perform the following actions Update you...

Page 31: ...It acts as a shield to protect your Internet connection from unwanted connections some of which may attempt to take control of your computer to install or re distribute viruses or malicious programs Each connection to your computer is monitored programs that attempt to receive information without your permission are detected and the firewall will display an alert You can then decide if you will al...

Page 32: ...formation such as your last name and words that can be found in the dictionary Try to select especially strong unique passwords for protecting activities like online banking Keep your passwords in a safe place and try not to use the same password for every service you use online Change passwords on a regular basis at least every 90 days This can limit the damage caused by someone who has already g...

Page 33: ...eatly reduced if you can catch it shortly after your data is stolen or whenthe first use of your informationis attempted One of theeasiest waystoget the tip off that something has gone wrong is by reviewing the monthly statements provided by your bank and credit card companies for anything out of the ordinary Additionally many banks and services use fraud prevention systems that call out unusual p...

Page 34: ...s Defender Windows Defender helps protect your computer against malicious and unwanted software such as spyware and adware Windows Defender is installed and turned on by default To help protect your privacy and your computer Windows Defender includes real time protection options Real time protection alerts you when spyware and other potentially unwanted software attempt to install themselves or ru...

Page 35: ...haves erratically crashes unexpectedly or if some of your programs do not work correctly your computer may be infected by malicious software However do not blame every computer problem on a virus If you suspect your computer is infected the first thing to do is update if you have not already done so and run your antivirus and anti spyware software Windows Remote Assistance Remote Assistance allows...

Page 36: ...ubleshooter can help you find solutions in a few clicks Top Troubleshooting Cases Have a look at the symptoms described below see if theymatch the problem you encounter with your computer and follow the steps to fix the issue Also remember to read our recommendations in the Safe Computing section page 27 to get the most of your computer and prevent problems in the future Nothing displays on the sc...

Page 37: ...and the power outlet Test the power socket 1 Plug any other electrical device on the wall socket and check if it works 2 If it does not your wall socket is may be faulty Try to reset your computer 1 Unplug the power cable from the wall socket remove the battery and keep the power button pressed for at least ten seconds 2 Then release it put the battery back connect the power cable again and press ...

Page 38: ...ter may freeze when the Packard Bell logo displays Restart your computer Press the TAB or ESC key to while the computer starts to display some details Set the BIOS to default settings Press Del or F2 when starting your computer to enter the BIOS This controls the hardware of your computer You should only enter the BIOS if you are an advanced user or when asked to do so by a qualified technician 1 ...

Page 39: ... page 29 Disconnect or remove additional devices PleasereadRemovingadditionalexternaldevices RemovingthebatteryandRemovingadditionalinternalhardwareonpage 37 Use the Packard Bell Troubleshooter on the Packard Bell Support Website Our online Troubleshooter http troubleshooter packardbell com is an easy to use tool that provides quick access to troubleshooting solutions Answer a few questions and ou...

Page 40: ...itorsthechangestoyourcomputerandautomaticallycreatesrestorepointstoreverttoaprevioustime if necessary It can undo harmful changes to your computer and restore its settings and performance while saving your personal data files such as documents browsing history drawings favourites or emails Please see page 39 for more details If your computer cannot display the Windows desktop Restart your computer...

Page 41: ...Lockkeyisnot activated the keypadeither functionsasasecondset of cursorkeys on full sized keyboards or they revert to normal letter keys on certain compact keyboards My touchpad does not work 1 Your computer may feature a Touchpad Lock button The Touchpad Lock button toggles the touchpad on or off to avoid unwanted cursor movements when using the keyboard Check that this featuree is not active 2 T...

Page 42: ... If necessary click on Speakers to change the type of audio output for example if you are using digital audio over an HDMI cable e To display more volume controls click on the device or application image 4 Your sound hardware does not work properly a Check that your sound card is correctly configured Click on Start Control Panel Hardware and Sound Sound In the Playback tab select an audio device a...

Page 43: ...ns to their Internet server 6 You have moved and your dialling location has changed a Changeyour settingsby clicking on Start Control Panel Change the View by option to Large icons then select Phone and Modem b Specify your new location and any special options for your phone line c Click on OK d Change the View by option back to Category when you have finished 7 You have used the RecoveryManagemen...

Page 44: ...n front of Always show all icons and notifications on the taskbar and then OK c The Networks connection icon indicates if you have a reliable network connection either wireless or over a cable d Click on the icon then select Open Network and Sharing Center to see more information 2 A connection to the remote site cannot be established Try again later or check with your ISP whether the service is a...

Page 45: ...ements can usually be found printed on the software box or on the website for the software Problem Error Solution The printer is OFF Switch the printer ON The printer is OFF Line Press the printer s on line button The printer is out of paper Add paper The paper is jammed See your printer s user s guide for information about clearing paper jams Theprinterhasgenerated an error message See your print...

Page 46: ...only open your computer when asked to do so by a qualified Packard Bell technician Before purchasing a new hardware device check that it canbe used on your computer 1 Check your computer s specifications see Checkyourcomputer sspecifications on page 46 2 Internal hardware component If you wish to install an internal hardware component it will be necessary to open your computer For best results an ...

Page 47: ...s working correctly For instructions see Returningto aprevious systemcondition on page 48 4 Reset your system to its factory condition If nothing else has solved the problem and you want to reset your system to factory condition see Returning yoursystem toitsfactorycondition on page 49 Recovering pre installed software and drivers As a troubleshooting step you may need to reinstall the software an...

Page 48: ... restore points to get your system running again Windowsautomaticallycreates an additional restorepoint each day andalso each timeyouinstall software or device drivers Help For more information about using Microsoft System Restore click Start then click Help and Support Type windowssystemrestorein theSearch Helpbox thenpress Enter To return to a restore point 1 Click on Start Control Panel Action ...

Page 49: ...vered to Caution Continuing the process will erase all files on your hard drive 4 Click on OK The recovery process begins by restarting your computer then continues by copying files to your hard drive This process may take a while but a Packard Bell Recovery Management screen shows you its progress When the recovery has finished a dialogue box prompts you to restart your computer 5 Click on OK You...

Page 50: ...lectromagnetic fields Thisproductmustbeusedinstrictaccordancewiththeregulationsandconstraintsinthecountryofuse Forfurtherinformation contactthelocaloffice in the country of use List of applicable countries EU member states as of March 2009 are Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta The Net...

Page 51: ...coreroundclipto eachcableconnectingyourPackardBellcomputertoahardwaredevice that hasnot been delivered with your computer Ferrite reference 28A 2029 from Steward two loops For Ethernet LAN cable use FTP shielded cables only cat 5 During product certification Packard Bell used the following cable quality USB2 0 Certified Cables from Hama 46778 IEEE1394 shielded FireWire from Hama 50011 RCA RCA shie...

Page 52: ... DISPOSAL The 2002 96 EC Directive known as Waste Electrical and Electronic Equipment WEEE Directive requires that used electrical and electronic products must be disposed of separately from normal household waste in order to promote reuse recycling and other forms of recovery and to reduce the quantity of waste to be eliminated with a view to reducing landfill and incineration The crossed out dus...

Page 53: ...at person may also use the SOFTWARE on a portable or home computer 2 Copyright The SOFTWAREis owned by Packard Bellor its suppliers and isprotected by UnitedStates copyright laws and internationaltreaty provision Therefore you must treat the SOFTWARE like any other copyrighted material e g a book or musical recording except that you may transfer the CD and or DVD disc portion of the SOFTWARE if an...

Page 54: ...ll InfoCentre 20 Packard Bell Website 26 Download 22 Drives 9 Memory card reader 9 Optical drives 10 DSL 23 44 DVI port 13 E Electronic Program Guide 21 Email 44 Environment 52 Epilepsy warning 5 Error checking 27 eSATA 13 ExpressCard 13 External hardware devices 46 F Firewall 31 33 FireWire 13 G Google Desktop 26 H HDD Hard Disk Drive Free space 27 Management 28 HDMI 13 Health precautions 5 Helpd...

Page 55: ...ng software 28 Restore points 30 S Safe Computing 27 Safe mode 39 Safety precautions 4 Screen saver 37 Security Antivirus 31 Updates 30 34 Windows Action Center 30 33 Shutdown 15 Sleep mode 14 37 Social Networks 22 Software Removing software 28 Software License 53 Speakers 8 Spyware 31 Storage 15 Support Online Troubleshooter 36 Packard Bell InfoCentre 20 Packard Bell Website 26 S Video 13 System ...

Page 56: ... Virtual keyboard 8 Volume controls 8 W Warranty 3 16 Welcome Center 17 WiFi 23 Windows System Restore 29 Using Windows 17 Welcome Center 17 Windows Action Center 30 33 Windows automatic updates 30 34 Windows Defender 34 Windows Media Center 9 21 Windows Media Player 21 Windows Remote Assistance 35 ...

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