TROUBLESHOOTING
40
Many solutions given here can make your cooking experience safer and more enjoyable.
You
can also call the customer service department at 1-866-410-0408, 8 a.m.
– 5 p.m., PST,
Monday to Friday.
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Oven will not
light.
1. The ignition wire came off the
electrical igniter/valve.
2. The distance between the ignition
pin and the burner is greater than 3~5
mm.
3. The ignition wire is broken.
4. The battery has died.
5. The battery is in the wrong polarity.
6. The electrode tip does not produce
sparks at the burner port.
7. No gas supplied.
8. Air shutter opening is too big.
1. Reconnect the ignition wire to the
electrical igniter/valve.
2. Loosen the ignition pin and adjust
the distance, then fasten it again.
3. Call customer service for a
replacement ignition wire.
4. Install a new AA battery.
5. Change the battery polarity.
6. Reinstall the electrode.
7. Turn on the regulator valve.
8. Loosen the air shutter and adjust
the opening to a smaller size.
Burner flame is
yellow and gas
odor can be
smelled.
1. The air shutter opening is not
properly set.
2. Spiders or insects block the air
shutter.
3. Possible gas leaks.
1. Loosen the air shutter and adjust
the opening to have blue flames.
1/4 in. opening for LPG.
1/8 in. or less opening for NG.
2. Clean blockages.
3. Check for the source of gas leaks.
Excessive
flare-up.
1. Cooking fatty meats.
2. Knobs on “HIGH.”
3. Spray water on gas flames.
4. Door closed when cooking.
1. Move the meats to the warming
rack if flare up continues until flame
settles down.
2. Cook fatty meats when the grids
are cold while the knobs are on the
“LP LOW” (when using LP Gas) or
“NG LOW” (when using Natural Gas)
setting.
3. Never spray water on gas flames.
4. Door open when cooking.
Burner blows
out.
1. LP tank is empty.
2. Burner is not aligned with the
control valve.
3. Gas supply is not sufficient.
1. Refill the LP Tank.
2. Install the burner correctly.
3. Check the gas supply hose and
make sure there are no leaks and no
knots.
Low heat with
the knob in
“HIGH”
position.
1. Low heat is found in natural gas
models.
2. Ports are blocked.
3. LP tank has run out.
1. This model is set for 7 in. natural
gas usage. Please check your natural
gas supply system to have correct
gas pressure. Regulator is not
needed for NG model.
Check the orifice if you installed NG
nozzles. Conversion kit provides the
following nozzles:
