If the drive is
defective
If you cannot correct the drive problem, or if it is defective, return
it to Pacific Scientific for repair or replacement.
Return procedure
1. Call Pacific Scientific at (815) 226-3100 from 8am to 6pm
Eastern Standard Time to get a Returned Materials
Authorization Number (RMA#).
Note: Do not attempt to return the 6410 or any other
equipment without a valid RMA#. Returns received without a
valid RMA# will not be accepted and will be returned to the
sender.
2. Pack the drive in its original shipping carton. Pacific
Scientific is not responsible or liable for damage resulting
from improper packaging or shipment.
3. Ship the drive to:
Pacific Scientific
Motion Technology Division
110 Fordham Road
Wilmington, MA 01887
Attn: Repair Department, RMA# _________
Note: Do not ship Pacific Scientific motors to the above
address. The correct address for motors is:
Pacific Scientific
Motor Products Division
4301 Kishwaukee Street
Rockford, IL 61105
Attn: Stepper Repair Department, RMA# ________
Shipment of your drive or motor to Pacific Scientific constitutes
authorization to repair the unit. Refer to Pacific Scientific’s
repair policy for standard repair charges. Your repaired unit will
be shipped via UPS Ground delivery. If another means of
shipping is desired, please specify this at the time of receiving an
RMA#.
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6410 Installation and Hardware Reference Manual - Rev E
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