PACIFIC CYCLES CarryME, Owner'S Manual, Page: 20 / 32

Warranty
Pacific Cycle warranty is provided for all new Pacific bikes purchased directly from Pacific
store or from an officially authorized retailer. In order to protect your own rights, we highly
recommend you ask the retailer to registration the bike on your behalf and provide proof of
purchase. The authorized retailer is obliged to provide servicing & maintenance to your
bicycle during warranty.
Pacific Cycles warranty is valid from the purchase date for a period of 2 years when is
serviced, maintained and used within normal riding situations. If any defect develops
(including manufacturing, material and design), Pacific shall be responsible for repairment
and replacement, however freight or logistics expense is not covered under warranty and
is your responsibility.
The warranty of interchangeable components is one year, but limited to front fork, saddle,
grip shifter, derailleur, chainwheel, crank set, bottom bracket, hubs, freewheels,
handlebar, handlebar stem, brakes, pedals, fenders, carriers, bearings, connecting rods,
connecting screws.
The consumable components including outer tires, inner tires, rims, wires, liner bands,
brakes, brake discs, linings, brake cables, shifter cables, grips, greasers, coating, and
other unrelated brackets and normal components are not eligible for warranty.
The components replaced during warranty shall be deemed as the property of Pacific
Cycles.
With the complete maintenance record, the owner can purchase additional two-year
warranty extension on Pacific Cycles E-Commerce Platform (vip.pacific-cycles.com)
before the existing warranty has expired.
During the warranty, the bike owner can transfer the bike on the VIP system, and the
warranty service will be transferred to the third party.
The warranty is not eligible for owners due to expiration or malfunction caused by below
reasons. Nevertheless, the official retailers are still in favor to provide service and repair,
but should charge
you the material & labor fee.
1. Malfunction caused by abnormal operation or maintenance.
2. The maintenance is not performed by the official retailer. Retrofitting or replacement of
non-original components or accessories.
3. Abuse such as stunts, jumps, crashes could damage the component and lead to
malfunction.
4. Renting or non-private use.
5. External force or falling from height could cause the damage.
6. Force majeure including typhoons, earthquakes, fires, floods, wars causes the damage.
7.
Factors will not influence the efficiency and safety, i.e. slight vibrations or noises.
8. Damage due to user negligence.
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