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Troubleshooting
Under the proper circumstances, your VS820 will give you top-notch vacuum
performance. In some instances, problems may arise. Please consult the
troubleshooting menu before calling customer support.
VS820 will not turn on
▪ Ensure that the machine is properly plugged into a grounded outlet.
▪ Check the power cord for tears and frays. Do not use machine if power cord is
damaged.
▪ Make sure the ON/OFF button was properly pressed. LED screen will be
illuminated when on.
VS820 does not pull a complete vacuum with pouch
▪ Vacuum/seal time may not be set high enough. Set vacuum and seal times
higher and vacuum again.
▪ To vacuum and seal properly, the opening of pouch must be within the vacuum
chamber.
▪ If packaging from a roll pouch, make sure first seal is complete and there are no
gaps in either seal.
▪ VS820 and vacuum pouch need to be clean, dry and free of debris for the
vacuum process to be successful. Wipe surface of seal bar and inside of pouch
and try again.
Vacuum pouch loses vacuum after being sealed
▪ Sharp items can puncture small holes in pouches. To prevent this, cover sharp
edges with paper towel and vacuum in a new pouch.
▪ Some fruits and vegetables can release gases (out-gassing) if not properly
blanched or frozen before packaging. Open pouch. If you think food spoilage has
begun, discard food. If food spoilage has not yet begun, consume immediately. If
in doubt, discard food.
VS820 is not sealing pouch properly
▪ Seal time may not be long enough. Increase seal time and try again.
▪ Pouches will not seal if any moisture, food particles or debris are present in the