Registering Your Product:
To maximize the warranty coverage provided by EXPLORE SCIENTIFIC, it is important that you promptly
register your product either by mailing in the enclosed card to 1010 South 48th Street, Springdale, AR 72762
or by visiting https://explorescientificusa.com/product-registration.
If registered within 60 days of purchase, your product will have additional warranty protection against
manufacturer defects. When you purchase an EXPLORE SCIENTIFIC product, you will notice that there
are serial numbers on most telescopes, microscopes, binoculars, riflescopes, eyepieces, and other major
components or educational products. Please use this number to register your item. For products that do not
include a serial number, use the product item number followed by the date of purchase expressed in a six-
digit format. For example, a purchase date of January 1, 2019, would be entered as 010119.
Return Authorization: Making it Easy
We know that your time is precious, so we aim to eliminate the hassle of obtaining an authorization to send
in your product for repairs or service. Once you have registered your product, you may visit our online
customer service center (https://explorescientific.supportsync.com) and submit a request for warranty
service. This will generate all the required RMA (Return Merchandise Authorization) information. Prior to the
return of any product or part, you must be registered as the current owner, and your Return Merchandise
Authorization (RMA) number must be on the outside of the box. If you need help in using your Return
Merchandise Authorization (RMA) number, please call us at 1-866-252-3811.
Each returned product or part shipped to EXPLORE SCIENTIFIC must include the RMA number, a written
statement detailing the nature of the claimed defect, as well as your name, return shipping address, and a
phone number where we and/or the carrier returning your product can reach you. If the return occurs within
30 days of the purchase date, contact our Customer Service Department to receive a prepaid return label to
cover shipping costs related to returning the product to our facility.
If it has been more than 30 days since the item was purchased, customers are responsible for shipping
costs related to returning the product to our facility. In the event, that you must return product to EXPLORE
SCIENTIFIC, we recommend that you use a carrier that offers shipment tracking for all returns and insure
your package for safe return to EXPLORE SCIENTIFIC so that you are completely protected if the shipment is
lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the
full value of the product, you will be responsible for any lost shipment.
Warranty Coverage Periods By Product:
EXPLORE SCIENTIFIC warranties our products to be free from defects in materials and workmanship for a
specified period based on product type. EXPLORE SCIENTIFIC will repair or replace such product or part
thereof that upon inspection by EXPLORE SCIENTIFIC, is found to be defective in materials or workmanship.
As a condition to the obligation of EXPLORE SCIENTIFIC to repair or replace such product, the product must
be returned to EXPLORE SCIENTIFIC together with proof-of-purchase and product registration satisfactory to
EXPLORE SCIENTIFIC.
The warranty periods listed below apply to the following branded products:
Ozark Trail
Binoculars: *Limited* USA One Year Warranty once registered within 60 days
Third-Party Products: Warranty is provided by Third Party Manufacturers
Limited Warranty is in the USA, USA territories and Canada. For full warranty protection, the product must
be registered within 60 days of purchase.
The Details
USA Limited Product Warranty for Products Purchased in the USA and Canada
EXPLORE SCIENTIFIC LLC is the owner and assumes liability for all USA warranties of EXPLORE SCIENTIFIC.
During the applicable warranty period, EXPLORE SCIENTIFIC will repair or replace the product, or part
thereof, found upon inspection by EXPLORE SCIENTIFIC to be defective, provided the defective part or
product is returned to EXPLORE SCIENTIFIC LLC, freight prepaid, with verification of product registration.
EXPLORE SCIENTIFIC products purchased outside the United States and Canada are not included in this
warranty, but are covered under separate warranties issued by authorized EXPLORE SCIENTIFIC International
Distributors.
Non-EXPLORE SCIENTIFIC Branded/Third-Party Products
If you discover what you believe is a defective product or software from any third-party product, please
contact the manufacturer of such third-party product directly for information regarding the manufacturer’s
warranty. Please note that products or software sold through the EXPLORE SCIENTIFIC online store that do
not bear the EXPLORE SCIENTIFIC name or are not EXPLORE SCIENTIFIC’s brands produced products are
serviced and supported exclusively by their manufacturers in accordance with the terms and conditions
packaged with the products.
EXPLORE SCIENTIFIC’s warranties do not apply to products that are not EXPLORE SCIENTIFIC’s brands,
or other EXPLORE SCIENTIFIC produced products, even if packaged or sold with EXPLORE SCIENTIFIC
products.
Disclaimer
This warranty is not valid in cases where the product has been abused or mishandled or where unauthorized
repairs have been attempted or performed. EXPLORE SCIENTIFIC specifically disclaims special, indirect,
or consequential damages or lost profits, which may result from a breach of this warranty. Any implied
warranties that cannot be disclaimed are hereby limited to a term of one year from the date of purchase by
the original retail purchaser.
EXPLORE SCIENTIFIC reserves the right to change product specifications or to discontinue products without
prior notice. All EXPLORE SCIENTIFIC’s warranties are limited to the original owner. These warranties give
you specific rights. You may have other rights, which vary from state to state.
Customers living outside of the USA, who have purchased an EXPLORE SCIENTIFIC product in the USA,
your warranty is valid within the USA, however, customers returning a product from outside the USA for
warranty repair/maintenance are responsible for shipping fees (customs, fees, duties, etc.) to and from our
facility.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain
damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply
to you, and you might have additional rights.
APO/FPO Addresses: If you’re an APO/FPO customer and you’re outside the domestic delivery area, the
standard EXPLORE SCIENTIFIC Warranty Policy applies. However, you are responsible for shipping the
product back to a stateside return address, plus handling, customs, and inventory liability. Since you are
responsible for the safe delivery of any product you are returning to EXPLORE SCIENTIFIC, we recommend
that it is insured against loss.
Repurposing: Our Exclusive Product Trade-Up Program
As an owner of an EXPLORE SCIENTIFIC product, you may find that it is time to grow in your exploration
and you would like to trade up for a higher performance product. For a selection of products, we do offer a
trade-up program. To find out if your product qualifies or for additional details, please contact our Customer
Service team at 1-866-252-3811. This program is for EXPLORE SCIENTIFIC products purchased from
authorized dealers in the U.S. and Canada or direct from us.
Join the Explore Care Alliance!
If you are interested in additional product protection options, EXPLORE SCIENTIFIC offers exclusive benefits
to those who become members of the Explore Care Alliance. As a member of this community, you also will
have access to special member pricing, new product previews and more. To find out more about this paid
membership program and its benefits, visit https://explorescientificusa.com/explorecarealliance.
Warranty Information
