Our Guarantee
TWO-YEAR WARRANTY:
We guarantee everything we make! Starting from the date of purchase, your OXO On
12-Cup Coffee Brewing System is guaranteed by OXO for two years in the case of any
manufacturing defects in materials or workmanship. This OXO warranty is only offered
on OXO On appliances sold and used in the US and Canada.
The OXO warranty covers all costs related to restoring the proven defective product through the repair or replacement of any defective part
and necessary labor so that it conforms to its original specifications. A replacement product may be provided instead of repairing a defective
product. OXO’s exclusive obligation under this warranty is limited to such repair or replacement.
A receipt indicating the purchase date is required for any claims, so please keep it in a safe place
. We recommend that you register your
product on our website,
www.oxo.com/registration.aspx
. Although greatly appreciated, the product registration is not required to activate
any warranty and product registration does not eliminate the need for the original proof of purchase.
The warranty does not cover damages resulting from misuse or abuse of the product and/or uses inconsistent with this Use and Care
manual, attempts at repair, theft, use with unauthorized attachments or failure to follow the instructions provided with the product.
The warranty becomes void if attempts at repair are made by non-authorized third parties and/or if spare parts, other than those provided
by OXO, are used.
You may also arrange for service after the warranty expires at an added cost.
For questions, returns, repairs or warranty claims within the US, please visit
www.oxo.com
or contact OXO Customer Service
at
(800) 545-4411
. We will be glad to assist you.
For customer service, claims or questions on sales in Canada, OXO Customer Service will gladly put you in touch with the appropriate individuals.
This warranty gives you specific legal rights, and you may have other legal rights which vary from state to state, country to country or
province to province. The customer may assert any such rights at their sole discretion.
CONTACT INFO:
If you have any trouble with the product during the warranty period, do not attempt to
return it to a retail store. Instead, please visit us online at
www.oxo.com
or contact us at:
REGISTRATION INFO:
For product registration, please visit us online at
www.oxo.com/registration.aspx
or
call toll free at
1-800-545-4411
.
OXO U.S. Customer Service
Hours
: Monday – Friday, 8:00am – 5:00pm (ET)
Phone
: (800) 545-4411
Fax
: (717) 709-5350
: OXO International, Inc. at 1331 S Seventh St. Ste 4,
Chambersburg, PA 17201-9912
Outside the U.S.
Please contact your local distributor or email
Please be advised that as part of our privacy policy we never sell or give away your private information.
Descaling
Scale is a naturally occurring buildup of mineral deposits. The ideal descaling cycle
depends on water hardness. The Coffee Brewing System will automatically let you know
it’s time to descale by displaying the
icon.
Regular descaling can also increase the service life of the Coffee Brewing System, allowing
it to heat water faster with less energy.
YOUR COFFEE BREWING SYSTEM WILL NOT WORK PROPERLY IF IT IS NOT DESCALED
REGULARLY.
The warranty is voided if descaling is not carried out in accordance with
these instructions.
TO DESCALE:
To descale while
icon is lit:
1
. Fill the glass kettle with descaling solution and water to the “
10 CUP
”
fill line
and
return to power base. Ensure kettle spout is engaged with connector and stainless
steel carafe is in place.
NOTE
: Descaling solution is available where household cleaning products are sold; follow solution’s recommended use.
2
. Open the brew basket lid and insert one 12-cup commercial paper filter. Ensure the
removable brew basket is securely in place.
3
. Close the brew basket lid.
4.
Press the OXO button once to display the cup setting menu.
5.
Twist the dial to allocate all water to coffee.
6
. Press the OXO button to begin descaling cycle.
7
. Repeat until
icon turns off then run a clean water cycle.
After descaling, fill glass kettle with water to “10 CUP” fill line, run a “Brew Coffee”
cycle without ground coffee and discard water before next use.
NOTE
: The
icon will appear when the Coffee Brewing System needs to be descaled, but you can descale at any time using the above steps.
17
