OWC Express 4M2
Support Resources
6
3.1 Troubleshooting
If your computer does not recognize the drive when it is connected, make sure the
Thunderbolt 3 cable is attached securely. You can also try plugging the cable into a different
Thunderbolt 3 port on your computer and/or trying a different Thunderbolt 3 cable.
If you are still having trouble it is possible one or more installed drives were not seated
properly. Please use the steps shown in Section 2.1 to check the drives and make sure
they are seated properly. If you continue to have trouble please see Secton 3.3 below for
assistance in contacting Technical Support.
3.2 About Data Backup
To ensure your files are protected and to prevent data loss, we strongly suggest that you
keep two copies of your data: one copy on your OWC Express 4M2 and a second copy
on either your internal drive or another storage medium, such as an optical backup, or on
another external storage unit. Any data loss or corruption while using the Express 4M2 is the
sole responsibility of the user, and under no circumstances may OWC, its parent, partners,
affiliates, officers, employees, or agents be held liable for loss of the use of data including
compensation of any kind or recovery of the data.
3.3 Support Resources
Phone:
M–F, 8am–5pm Central Time
(866) 692-7100 (N. America) | +1 (815) 338-4751 (Int’l)
Chat:
M–F, 8am–8pm Central Time
Email:
Answered within 48 hours
SUPPORT RESOURCES
