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SUPPORT RESOURCES
3.1 TROUBLESHOOTING
Many problems can be traced back to an improperly seated M.2 drive (0GB models only) or PCIe card,
or host compatibility issues (e.g. installing the card in a slower PCIe 2.0 slot or a PCIe 3.x slot with too
few data lanes to support the desired performance, or installed in a computer running an older version of
Windows or macOS). Make sure that the M.2 drives (0GB) only and/or the PCIe card is seated properly, and
that the computer is configured to meet the system requirements. If everything is installed normally and
you’re still having trouble, please contact technical support.
3.2 ONLINE RESOURCES
- Data Migration:
owcdigital.com/migrating-your-mac-os-x-installation-to-a-new-drive
- Mac & PC Formatting:
owcdigital.com/support/formatting
- Installation Video:
eshop.macsales.com/installvideos/owc_accelsior_8m2_ssd/
- SoftRAID User Guide:
softraid.com/using-softraid
- Additional SoftRAID Resources:
softraid.com/support
- Product Overview Page:
eshop.macsales.com/shop/ssd/owc-accelsior-8m2
3.3 ABOUT DATA BACKUP
To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep two
copies of your data: one copy on your OWC Accelsior 8M2 and a second copy on your internal drive or
another storage medium, such as an optical backup, or on a second external storage unit. Any data loss or
corruption while using the Accelsior 8M2 is the sole responsibility of the user, and under no circumstances
may OWC, its parent, partners, affiliates, officers, employees, or agents be held liable for loss of the use of
data including compensation of any kind or recovery of the data.
3.4 CONTACTING TECHNICAL SUPPORT
SUPPORT RESOURCES
Phone: M–F, 8am–6pm CT
1.866.692.7100 (N. America) | +1.815.338.4751 (Int’l)
Chat: M–F, 8am–6pm, Sat 9am–5pm CT
www.owc.com/support
Email: Answered within 48 hours
www.owc.com/support
