OWC Jupiter Mini-SAS
teChniCAl SuppOrt
TeCHnICal sUPPoRT
6.1 BEFORE CONTACTING TECHNICAL SUPPORT
• Read this manual and review Chapter 4: Troubleshooting & Tips.
• Try to confirm the problem is with the hard drive. If you have a second computer, move the enclosure to that system
and verify that the solution does not function with that machine.
• Visit our tech center for more support suggestions, including FAQs.
http://eshop.macsales.com/tech_center/index.cfm
If you still need support, please have the following available to you:
• The serial number(s) of the item(s)
• Your invoice number
• What operating system you are using
• Which kind and model of computer you are using
all of this will help speed your support contact along.
6.2 TECHNICAL SUPPORT HOURS OF OPERATION
8aM - 8PM CsT Monday - friday
9aM - 4PM CsT saturday
by Telephone - (800) 275-4576 (north america only)
International customers please call (815) 338-8685
live Chat is available during normal business hours as well.
Visit:
http://www.macsales.com
for more information.
or, you can email. submit your email at
http://eshop.macsales.com/Service/Tech.cfm
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