8
In the unlikely event of a problem occurring due to a manufacturing fault within 24 months from the
date of purchase
of the appliance it will be repaired or replaced free of charge.
This warranty does not cover consumable items such as the bulbs and fuses which have a limited
lifespan.
If a problem should occur, the nature of the problem together with the date of a purchase should be
immediately reported to the retailer that the appliance was purchased from. Proof of purchase will
be required so the original receipt should be retained.
Warranty applies to the original owner only and is non-transferrable.
Problem
Possible Causes
Solution
Fireplace not responding to
remote commands
Switch on fireplace not
in the ON position
Switch must be in the ON position
for remote operation
Remote control battery
dead or not inserted
properly
Insert or check battery for correct
orientation
Remote is not in range
of fireplace or not aimed
correctly
Move closer to fireplace and aim
remote directly at it.
Fireplace trips circuit breaker or
blows fuse when turned on
Improper circuit rating
Ensure unit is plugged into a
dedicated 15 amp circuit
Too many appliances
plugged into the same
circuit
Unplug other appliances on the
same circuit
Heater is excessively noisy
Blower assembly is dirty
Unplug unit and clean blower
Defective blower
Blower replacement or repair
necessary
Odor coming from heater/blower
Normal operation
Heater is burning off dust
accumulated during manufacture or
non-use periods. This should only
be noticeable for a brief period after
turning on.
Defective heater
Heater may require replacement or
repair
Flame effect frozen or stuttering
Defective flame motor
Flame motor repair or replacement
required.
Heater not outputting heat when
turned on.
Thermal switch tripped
Turn off unit and unplug for 5
minutes. This is a safety feature to
prevent overheating
Heater is defective
Replacement or repair may be
required
Thermostat is cycled off
Set thermostat to higher setting
LED Lighting not turning on
Lighting may be
defective
Repair or replacement may be
required.
WARRANTY
14400 Southcross Drive West
• Suite 100 • Burnsville, MN 55306
Toll Free: 1-866-303-4028
