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About Start-up Handling Options Tinnitus Warnings
More info
Symptom
Possible causes
Solutions
No sound
Hearing aid is out of power
Charge the hearing aid
Dead battery
Contact your hearing care professional
Clogged earpieces (dome, Grip Tip, or mould)
Clean mould
Replace wax filter, dome, or Grip Tip
Intermittent or
reduced sound
Clogged sound outlet
Clean mould or replace wax filter, dome, or Grip Tip
Moisture
Gently wipe the hearing aid and let it dry
Hearing aid is out of power
Charge the hearing aid
Squealing noise
Hearing aid earpiece inserted incorrectly
Re-insert the earpiece
Earwax accumulated in ear canal
Have ear canal examined by your doctor
Beeping
If your hearing aid plays 8 beeps, 4 times consecutively,
your hearing aid needs a microphone service check
Contact your hearing care professional
Troubleshooting guide
Troubleshooting for Charger, see Charger Instructions for use
More info
If none of the above solutions work, consult your hearing care professional.
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