oticon BTE13 PP, Instructions For Use Manual

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70 About Startup Handling Options Tinnitus Warnings More info
Troubleshooting guide
More info
Symptom Possible causes Solutions
No sound
Dead battery Replace the battery
Clogged earpieces (dome, Grip Tip, or Micro mould)
Clean Micro mould
Consider replacing wax filter, dome, or GripTip
Intermittent or
reduced sound
Clogged sound outlet Clean mould, replace wax filter in the Micro mould, change dome or GripTip
Moisture Wipe battery with a dry cloth
Dead battery Replace the battery
Squealing noise
Hearing aid earpiece inserted incorrectly Re-insert the earpiece
Earwax accumulated in ear canal Have ear canal examined by your doctor
Beeping
If your hearing aid plays 8 beeps, 4 times consecutively,
your hearing aid needs a microphone service check
Contact your hearing care professional
Pairing issue with Apple
device
Bluetooth connection failed
1) Unpair your hearing aids (Settings
➝
General
➝
Accessibility
➝
Hearing Devices
➝
Devices
➝
Forget this device).
2) Turn Bluetooth off and on again.
3) Open and close battery drawer on hearing aids.
4) Re-pair hearing aids (see chapter: “Pair hearing aids with iPhone”)
Only one hearing aid paired
If none of the above solutions work, consult your hearing care professional.