TROUBLESHOOTING
Check the following before requesting service:
SYMPTOM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Can’t power on
Volume level of paired/connected device
is in low level
R ise the volume level of the
connected device
Volume level of the connected
device too high
Reduce the volume level of the
connected device
No sound or
sound weak
Sound
distortion
Wi-Fi not
functioning
The
unit
NOT
add
ed
in
the
Wi-Fi
network
Add the unit into the
Wi-Fi network
The unit not in Wi-Fi
mode
Power on the unit and
enter to the Wi-Fi mode
The
unit
and
the
mobile
device
are
not
in
the
same
2.4G
Wi-Fi
network
Set the unit and the
mobile device in the
same 2.4G Wi-Fi network
The router was
Power on your Wi-Fi
router
Amazon Alexa
not functioning
The unit is not in the Amazon Alexa
operation mode
Power
on
the
unit
and
enter
to
Amazon
Alexa
operate
mode
Volume level in minimum position
Raise the volume level by holding
the VOL+ Button on the top of unit
Volume level too high
in power off mode
a
Reduce the volume level by
holding the VOL- Button on the
of unit
Weak radio
reception
Remote Control
not functioning
Out of range
The batter
y
in the remote
control are drained
Extend the FM antenna wire on the
rear of the unit and replace it to
get better reception
Point the remote control to the
remote sensor on the unit within
16 feet, +/-30 degre
e
s
Replace with new battery
The adapter is not plugged
Plug the adapter properly
2
8
