Ossa TR280i, User Manual

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Warranty
60 User manual
Terms and conditions of the warranty
The warranty is associated to the product indicated in the “CERTIFICATE OF DELIVERY AND INSPECTION”, which shall be filed out by autho-
rised staff in OSSA FACTORY, SL (hereinafter referred to as OSSA). It is valid for those countries indicated on page 33. The warranty is only
applicable to motorcycles that have been initially imported via the official OSSA importer for your country, meeting all the regulatory require-
ments and authorisations of each country. This warranty does not limit or adversely affect consumers’ legal rights and guarantees by virtue
of any obligatory national regulations. It is independent of the legal warranty provided by the official dealer.
Name and address of guarantor
The guarantor is the commercial organisation OSSA FACTORY, SL, Crta. Antiga d’Amer, nave 12, Pol. Ind. Domeny, 17150 Domeny (Girona),
Spain.
Consumer’s rights as warranty holder
With this document OSSA provides the final user with a guarantee that the motorcycle manufactured by OSSA is free from defects and that
it has been manufactured in compliance with the strictest quality control regulations. Therefore, the warranty extends to both the parts and
the labour costs in the event of any repair provoked by faulty materials or manufacture detected in a new motorcycle. This is applicable for
the time period stipulated within the warranty without limitation, except for those that are listed in this manual. The maintenance and service
requirements indicated by OSSA must have been adhered to, in compliance with the conditions herewith, for the warranty to be valid.
OSSA is held responsible before the purchaser in the event of the product’s non-compliance at the time of product delivery. When the product
is non-conforming, the purchaser must decide whether they want the product to be repaired or replaced. The purchaser’s decision, when
notified to the seller, is binding for both parties with one sole exception: if the cost of reparation or replacement is disproportionate to the
product’s value, the most reasonable solution will be taken into account. Rectification considered as disproportionate is that which implies
costs for the seller which are not reasonable in contrast with the other means of rectification. This takes into account the value the product
would have if the non-compliance did not exist, as well as the relevance of the non-compliance and if the alternative means of rectification
could be carried out without any inconvenience.
Warranty
The repair is disproportionate when it is uneconomic, or when the reparation is more expensive than the value of the product. If this occurs,
the purchaser can choose between a price reduction or contract resolution. Resolution is not permitted when the non-compliance is insignifi-
cant.
Regulations for repairs, product replacement, price reduction or contract resolution:
1. It will be free for the purchaser.
2. It will be carried out in a reasonable time period.
3. In the six months following delivery of the repaired product the seller will be answerable for those faults which necessitated
the repair. When defects occur of the same origin as those initially repaired, it will be presumed that it is the same fault.
4. If, after the product has been repaired, the product still has faults while the warranty is in force, the purchaser can choose
between a replacement, a price reduction or refund. If the purchaser selected a product replacement, they can request a repair – always
while the cost of this repair is not disproportionate – a price reduction or refund.
5. The seller is not obliged to replace fungible or second hand goods.
6. The price reduction will be proportional to the difference between the value that the product would have had on delivery if the
fault did not exist and the value that the product had at the time of delivery.
7. In the event of it being impossible for the purchaser to address the seller for the product’s non-compliance with the purchase
agreement, they will be allowed to claim directly to the manufacturer in order to obtain a replacement or product repair.
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