OSANG Healthcare GluNEO M3, User Manual, Page: 36 / 44

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Trouble-shooting
The following chart may help you identify certain problems, but may not solve all the problems that could
occur. Contact your authorized representative or customer support center of OSANG Healthcare Co.,Ltd., if
the problem continues.
Message What it means Action required
Problem with the blood glucose test meter Place the battery again, and set the
blood glucose test meter. If the problem
persists, please contact your authorized
representative or customer support at
OSANG Healthcare Co., Ltd.
Caused by either used or wet blood
glucose test strip
Please insert a new glucose test strip and
perform your test again.
Caused by less bloodor irregular blood fill Please insert a new glucose test strip and
apply the blood sample completely and
regularly.
Caused by reagent damage in the
test strip
Please insert a new glucose test strip and
perform your test again.