D Troubleshooting
The
radEAGLE
was developed using state-of-the-art quality standards for the system archi-
tecture and the stability of all components. Nevertheless, it may not be free of mistakes and
there might exist situations that were not covered by our quality testing.
D.1
The Stabilization Icon is Red
The stabilization icon turns red
when the continuous
40
K stabilization fails. This does not
necessarily mean the instrument is out of calibration, it simply means something is causing
the routine stabilization from occurring properly.
Liklely causes are:
Other radioactive sources in the vicinity of the instrument
The best course of action is to remove any other sources from the room and perform
a new stabilization by rebooting the system and using the
40
K box supplied with the
instrument (see
, p.
Radioactive sources should not be used or stored near the instrument.
Rapid change in temperature of the instrument
The best course of action is to perform a new stabilization by rebooting the instrument
(see
, p.
). After the instrument reboots, you should perform the Easy Calibra-
tion (see
, p.
) using a
137
Cs source. This process typically takes less than a
minute and ensures the instrument generates excellent identifications.
D.2
System Switches Back to Black Screen
Solution: Unplug all cables from
radEAGLE
. Open rear battery chamber and set the battery
switch to “off”. Wait at least 10 seconds. Put the switch back to the “on” state. If the
problem reappears, please contact our customer support.
D.3
System Keeps Running Although the Battery Switch is Set to Off
The battery switch activates or deactivates the current flow between battery and main
board. If the main board is connected to USB, it will be powered via USB. The system may
keep on running for a short time after the battery was removed.
Solution: Unplug the USB cable. This will shutdown the power to the mainboard.
© innoRIID GmbH • 2019-04-11
Software 3.2.12 • Document 3.3.0o
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Summary of Contents for radEAGLE
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