IQE-LIGHT-BIAS
ORIEL
®
FIBER OPTIC ILLUMINATOR
Page 21
To help Oriel's Technical Support Representatives diagnose the problem, please note the
following:
Is the system used for manufacturing or research and development?
What was the state of the system right before the problem?
Had this problem occurred before? If so, when and how frequently?
Can the system continue to operate with this problem, or is it non-operational?
Were there any differences in the application or environment before the problem
occurred?
REPAIR SERVICE
This section contains information regarding factory service for this product. The user should not
attempt any maintenance or service of the system beyond the procedures outlined in this manual.
This product contains no user serviceable parts other than what is noted in this manual. Any
problem that cannot be resolved should be referred to Oriel Instruments.
If the instrument needs to be returned for service, a Return Merchandise Authorization (RMA)
number must be obtained prior to shipment to Oriel Instruments. This RMA number must appear
on both the shipping container and the package documents.
Return the product to Oriel Instruments, freight prepaid, clearly marked with the RMA number and
it will either be repaired or replaced it at Oriel's discretion.
Oriel is not responsible for damage occurring in transit. The Owner of the product bears all risk of
loss or damage to the returned Products until delivery at Oriel's facility. Oriel is not responsible for
product damage once it has left the facility after repair or replacement has been completed.
Oriel is not obligated to accept products returned without an RMA number. Any return shipment
received by Oriel without an RMA number may be reshipped by Newport, freight collect, to the
Owner of the product.
NON-WARRANTY REPAIR
For Products returned for repair that are not covered under warranty, Newport's standard repair
charges shall be applicable in addition to all shipping expenses. Unless otherwise stated in
Newport's repair quote, any such out-of-warranty repairs are warranted for ninety (90) days from
date of shipment of the repaired Product.
Oriel will charge an evaluation fee to examine the product and determine the most appropriate
course of action. Payment information must be obtained prior to having an RMA number
assigned. Customers may use a valid credit card, and those who have an existing account with
Newport Corporation may use a purchase order.
When the evaluation had been completed, the owner of the product will be contacted and notified
of the final cost to repair or replace the item. If the decision is made to not proceed with the
repair, only the evaluation fee will be billed. If authorization to perform the repair or provide a
replacement is obtained, the evaluation fee will be applied to the final cost. A revised purchase
order must be submitted for the final cost. If paying by credit card, written authorization must be
provided that will allow the full repair cost to be charged to the card.
