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Express Warranty (Australia)
How to make a claim under your Express Warranty
in Australia
Oricom has a simple warranty process for you to follow:
• Please call or email our Customer Support Team, 02 4574
8888 or [email protected].
• A Customer Support Team member will verify after
troubleshooting with you if your product qualifies under
warranty. If so, they will give you a Product Return Authorisation
number.
• We will then email a Return Authorisation form and a Repair
Notice (if necessary), together with instructions on how to return
the product for warranty service.
Please note that if a Customer Support Team member advises that
your product does not qualify for return, this warranty does not
apply to your product. Products that are authorised to be returned to
Oricom in Australia must include all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your original
copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
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