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Express Warranty (Australia)
This Express Warranty is provided by Oricom International
Pty Ltd ABN 46 086 116 369, Unit 1, 4 Sovereign Place,
South Windsor NSW 2756, herein after referred to as
“Oricom”. Oricom products come with guarantees that
cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a
major failure. Oricom warrants that the product is free from
defects in materials or workmanship during the Express
Warranty Period. This Express Warranty does not extend
to any product from which the serial number has been
removed or was purchased outside of Australia.
Nothing in this Express Warranty excludes, restricts or
modifies any condition, warranty, guarantee, implied term,
right or remedy pursuant to the Australian Consumer Law
and which may not be so excluded, restricted or modified.
For such conditions, terms, guarantees and warranties that
cannot be excluded, restricted or modified, Oricom limits
the remedies available to extent permitted in the relevant
legislation. Except with respect to rechargeable battery cells
and rechargeable battery packs (if supplied), the Express
Warranty Period will be 12 months from the date of purchase
of the product evidenced by your dated sales receipt. You
are required to provide proof of purchase as a condition of
receiving Express Warranty services. Rechargeable battery
cells and rechargeable battery packs (if supplied) with this
product are covered under this warranty for a period of 6
months.
You are entitled to a replacement product or repair of
the product at our discretion according to the terms and
conditions of this document if your product is found to be
faulty within the Express Warranty Period. This Express
Warranty extends to the original purchaser only and is not
transferable.
Products distributed by Oricom are manufactured using
new materials or new and used materials equivalent to
new in performance and reliability. Spare parts may be
new or equivalent to new. Spare parts are warranted to be
free from defects in material or workmanship for thirty (30)
days or for the remainder of the Express Warranty Period
of the Oricom branded product in which they are installed,
whichever is longer. During the Express Warranty Period,
Oricom will where possible repair and if not replace
the faulty product or part thereof. All component parts
removed under this Express Warranty become the
property of Oricom. In the unlikely event that your Oricom
product has a recurring failure, Oricom may always,
subject to the Competition and Consumer Act 2010, at its
discretion, elect to provide you with a replacement product
of its choosing that is at least equivalent to your product in
performance.
No change to the conditions of this Express Warranty
is valid unless it is made in writing and signed by an
authorised representative of Oricom. Oricom will not be
liable under this Express Warranty, and to the extent
permitted by law, will not be liable for any defect, loss,
damage or injury arising out of or in connection with a:
10. failure by you to adhere to the warnings and follow the
instructions set out in this user guide for the proper
installation and use of the product;
11. willful misconduct or deliberate misuse by you of the
product;
12. any external cause beyond our control, including but
not limited to power failure, lightning or over voltage;
or
13. modification to the product or services carried out on
the product by anyone other than Oricom or Oricom’s
authorised service provider.
How to make a claim under your Express
Warranty in Australia
Oricom has a simple warranty process for you to follow:
• Please call our Customer Support Team on
1300 889 785, or email [email protected].
• A Customer Support Team member will verify, after
troubleshooting with you, if your product qualifies under
warranty. If so, they will give you a Product Return
Authorisation number.
• We will then email or fax a Return Authorisation form and
a Repair Notice (if necessary), together with instructions
on how to return the goods for warranty service.
Please note that if a Customer Support Team member
advises that your product does not qualify for return, this
warranty does not apply to your product. Products that
are authorised to be returned to Oricom in Australia must
include all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your
original copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses
incurred by you in returning any faulty product to us. You
must arrange and pay any expenses incurred (including
postage, delivery, freight, transportation or insurance of
the product) to return the faulty product to us, however,
we will arrange delivery of the repaired or replaced faulty
product to you.
ORICOM CUSTOMER SUPPORT
Oricom have a trained and dedicated team of Customer
Support Representatives, each with the knowledge and
resources to assist in answering your questions quickly
and efficiently.
Oricom Support - Australia
For all product enquiries, troubleshooting or to discuss
the range of Oricom products, feel free to contact Oricom
or visit our website for answers to frequently asked
questions.
1300 889 785
Monday - Friday 8am – 6pm AEST
Email: [email protected]
www.oricom.com.au
Oricom Support - New Zealand
0800 674 266
Monday - Friday 10am - 8pm NZST
Email: [email protected]
www.oricom.co.nz
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Important Information - Repair Notice
Please be aware that the repair of your goods may
result in the loss of any user-generated data (such as
stored telephone numbers, text messages and contact
information). Please ensure that you have made a copy of
any data saved on your goods before sending for repair.
Please also be aware that goods presented for repair may
be replaced by refurbished goods or parts of the same
type rather than being repaired.
