7
DIGITAL SCALES
How to make a claim under your Express
Warranty in Australia
Oricom has a simple warranty process for you to follow:
• Please call or email our Customer Support Team, 1300 889
785 or [email protected].
• A Customer Support Team member will verify after
troubleshooting with you if your product qualifies under
warranty. If so, they will give you a Product Return
Authorisation number.
• We will then email or fax a Return Authorisation form and a
Repair Notice (if necessary), together with instructions on
how to return the goods for warranty service.
Please note that if a Customer Support Team member advises
that your product does not qualify for return, this warranty does
not apply to your product. Products that are authorised to be
returned to Oricom in Australia must include all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your original
copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses
incurred by you in returning any faulty product to us. You must
arrange and pay any expenses incurred (including postage,
delivery, freight, transportation or insurance of the product) to
return the faulty product to us, however, we will arrange delivery
of the repaired or replaced faulty product to you.
Important Information
Repair Notice
Please be aware that the repair of your goods may result in
the loss of any user-generated data (such as stored telephone
numbers, text messages and contact information). Please ensure
that you have made a copy of any data saved on your goods
before sending for repair. Please also be aware that goods
presented for repair may be replaced by refurbished goods or
parts of the same type rather than being repaired.
