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Warranty Terms and Conditions (Australia)
Warranty Terms and Conditions (Australia)
Warranty Terms and Conditions (Australia)
Warranty Terms and Conditions (Australia)
How to make a claim under Warranty in Australia
Oricom has a simple warranty process for you to follow:
Please call or email our Customer Support Team,
contact details follow.
A Customer Support Team member will verify after
troubleshooting with you if your product qualifies
under warranty. If so, they will give you a Product
Return Authorisation number.
We will then email or fax a Return Authorisation form
and a Repair Notice (if necessary), together with
instructions on how to return the goods for warranty
service.
Please note that if a Customer Support Team member
advises that your product does not qualify for return,
this warranty does not apply to your product.
Products that are authorised to be returned to Oricom in
Australia must include all of the following:
A completed Return Authorisation form
A copy of your Proof of Purchase (please keep your
original copy)
The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this warranty excludes expenses
incurred by you in returning any faulty product to us.
You must arrange and pay any expenses incurred
(including postage, delivery, freight, transportation or
insurance of the product) to return the faulty product
to us, however, we will arrange delivery of the
repaired or replaced faulty product to you.
Important Information
Repair Notice
Please be aware that the repair of your goods may
result in the loss of any user - generated data (such as
stored telephone numbers, text messages and
contact information). Please ensure that you have
made a copy of any data saved on your goods before
sending for repair.
Please also be aware that goods presented for repair
may be replaced by refurbished goods or parts of the
same type rather than being repaired.
