Express Warranty (Australia)
This Express Warranty is provided by Oricom International Pty Ltd ABN 46 086 116 369, Unit 1, 4 Sovereign Place, South Windsor NSW 2756, herein
after referred to as “Oricom”. Oricom products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Oricom warrants that the
product is free from defects in materials or workmanship during the Express Warranty Period. This Express Warranty does not extend to any product
from which the serial number has been removed or was purchased outside of Australia.
Nothing in this Express Warranty excludes, restricts or modifies any condition, warranty, guarantee, implied term, right or remedy pursuant to the
Australian Consumer Law and which may not be so excluded, restricted or modified. For such conditions, terms, guarantees and warranties that cannot
be excluded, restricted or modified, Oricom limits the remedies available to extent permitted in the relevant legislation. Except with respect to recharge-
able battery cells and rechargeable battery packs (if supplied), the Express Warranty Period will be 12 months from the date of purchase of the product
evidenced by your dated sales receipt. You are required to provide proof of purchase as a condition of receiving Express Warranty services. Recharge-
able battery cells and rechargeable battery packs (if supplied) with this product are covered under this warranty for a period of 6 months.
You are entitled to a replacement product or repair of the product at our discretion according to the terms and conditions of this document if your product
is found to be faulty within the Express Warranty Period. This Express Warranty extends to the original purchaser only and is not transferable.
Products distributed by Oricom are manufactured using new materials or new and used materials equivalent to new in performance and reliability. Spare
parts may be new or equivalent to new. Spare parts are warranted to be free from defects in material or workmanship for thirty (30) days or for the
remainder of the Express Warranty Period of the Oricom branded product in which they are installed, whichever is longer. During the Express Warranty
Period, Oricom will where possible repair and if not replace the faulty product or part thereof. All component parts removed under this Express Warranty
become the property of Oricom. In the unlikely event that your Oricom product has a recurring failure, Oricom may always, subject to the Competition
and Consumer Act 2010, at its discretion, elect to provide you with a replacement product of its choosing that is at least equivalent to your product in
performance.
No change to the conditions of this Express Warranty is valid unless it is made in writing and signed by an authorised representative of Oricom. Oricom
will not be liable under this Express Warranty, and to the extent permitted by law, will not be liable for any defect, loss, damage or injury arising out of or
in connection with a:
10. failure by you to adhere to the warnings and follow the instructions set out in this user guide for the proper installation and use of the product;
11. willful misconduct or deliberate misuse by you of the product;
12. any external cause beyond our control, including but not limited to power failure, lightning or over voltage; or
13. modification to the product or services carried out on the product by anyone other than Oricom or Oricom’s authorised service provider.
How to make a claim under your Express Warranty in Australia
Oricom has a simple warranty process for you to follow:
• Please call our Customer Support Team on
1300 889 785, or email [email protected].
• A Customer Support Team member will verify, after troubleshooting with you, if your product qualifies under warranty. If so, they will give you a
Product Return Authorisation number.
• We will then email or fax a Return Authorisation form and a Repair Notice (if necessary), together with instructions on how to return the goods for
warranty service.
Please note that if a Customer Support Team member advises that your product does not qualify for return, this warranty does not apply to your
product. Products that are authorised to be returned to Oricom in Australia must include all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your original copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses incurred by you in returning any faulty product to us. You must arrange and pay any
expenses incurred (including postage, delivery, freight, transportation or insurance of the product) to return the faulty product to us, however, we will
arrange delivery of the repaired or replaced faulty product to you.
Important Information - Repair Notice
Please be aware that the repair of your goods may result in the loss of any user-generated data (such as stored telephone numbers, text messages and
contact information). Please ensure that you have made a copy of any data saved on your goods before sending for repair. Please also be aware that
goods presented for repair may be replaced by refurbished goods or parts of the same type rather than being repaired.
ORICOM CUSTOMER SUPPORT
Oricom have a trained and dedicated team of Customer Support Representatives, each with the knowledge and resources to assist in answering your
questions quickly and efficiently.
Oricom Support - Australia
For all product enquiries, troubleshooting or to discuss the range of Oricom products, feel free to contact Oricom or visit our website for answers to
frequently asked questions.
1300 889 785
Monday - Friday 8am – 6pm AEST
Email: [email protected]
www.oricom.com.au
Oricom Support - New Zealand
0800 674 266
Monday - Friday 10am - 8pm NZST
Email: [email protected]
www.oricom.co.nz
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