6
TROUBLESHOOTING & PARTS
Service problems that appear to be major can often be solved easily. You can be your own troubleshooter by reviewing this guide.
All other servicing should be done by an ORECK authorized service center.
All accessories and replacement parts are sold separately. To order, call our customer service hotline
or visit our website. Please have your model number from the data label on the bottom of the unit.
Customer Service Hotline | USA: 1-800-989-3535 | Canada: 1-888-676-7325 | Website: www.oreck.com
Replacement Parts
Item
Pack of 2 Microfiber Pads VCSTEAMKIT
Replacement Water Filter VCSTEAMWFLTR
Replacement Water Filter VCSTEAMWFLTR
Replacement Water Filter VCSTEAMWFLTR
Replacement Water Filter VCSTEAMWFLTR
Replacement Air Filter VCSTEAMAFLTR
Part Number
Problem
Check
What To Do
Unit has no power.
Unit has no power
Unit has no power
• Appliance is not properly plugged
into an electrical outlet or is not
switched on.
• The electrical socket is faulty.
• Insert plug into an electrical outlet and switch the steam cleaner on.
• Check the socket by unplugging the steam cleaner and plugging it
into a different electrical socket.
Brushroll is not
turning.
• Large debris has clogged the inlet.
• Large debris has stopped the
brushroll.
• Clean debris from inlet.
• If the brushroll becomes clogged, brushroll will stop and the
“BRUSHROLL” light will flash. Unplug the unit and clear the
obstruction and turn the selector switch off. If the obstruction is
clear, the brushroll will start when the switch is turned back to
the “Brushroll” mode.
Brushroll Indicator is
flashing.
• Debris has blocked the brushroll
from turning.
• Brushroll is free to move.
• Remove obstruction. Turn unit off using the function selector
switch then turn unit back on.
• Turn unit off using the function selector switch then turn unit
back on. If flashing continues, Contact an Oreck Authorized
Service Center.
Vacuum does not
pick up.
• Dirt Cup is full.
• Large Debris has clogged inlet.
• Filter needs cleaning.
• Brushroll is not turning.
• Brushroll is worn.
• Empty Dirt Cup.
• Clean debris from inlet.
• See Filter Maintenance Section (page 5).
• See above in Troubleshooting Guide.
• Contact Oreck Authorized Service Center.
Very low or no
steam is emitted
when the steam
cleaner is on.
• The tank is empty.
• Trigger is not depressed.
• Steam function is not selected.
• Steam Ready Indicator is not lit.
• Hard Water Filter needs replacing.
• Make sure water tank is full of water.
• Pull steam trigger to activate pump.
• Verify function selector is set to “STEAM.”
• Wait for Indicator to light. If it does not turn on after 1 minute,
Contact Oreck Authorized Service Center.
• See “Replacing the Hard Water Filter” Section (page 5).
Steamer still does not
operate properly.
• Check all the above points.
• Contact Oreck Authorized Service Center.
Summary of Contents for VersaVac
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