2
Water and cleaning
solution is not dispensing
onto carpet or upholstery.
Not removing certain
stains. Heavy traffic area
spots.
Carpet is excessively wet
after cleaning.
Note: Under normal
conditions, a carpet may
take up to four hours or
longer to completely dry.
Drying time depends on a
combination of various
factors including: carpet
type, carpet pile
thickness, temperature,
humidity, air circulation
and the number of wet
passes.
Excessive foaming at
spray tips.
Dark streaks on carpet
after cleaning.
Steemer brush roll will not
turn.
Cleaner will not run or
suddenly stops.
• Check that the upper supply tank is partially
filled with lukewarm water. Caution: Do not
overfill.
• Check that a cleaner cartridge is installed
and that the white lever is locked in the
downward position. Due to pressurization, the
cleaner will not properly operate without a
cleaner cartridge in place. If the cleaner
cartridge is empty, replace it with a full
cartridge.
• Check that the spray tips are not clogged.
Use a towel or damp cloth to clean.
• For above-the-floor cleaning, check that the
hand-held nozzle and hose assembly is
properly connected to the cleaner neck. Also
insure that the button lock has been
engaged.
• For best results, use a stain pretreatment,
such as Steemer Full Release
®
Professional
Spot & Stain PreCleaner. These solutions
loosen and break down most common
household grease, oil, and food stains.
• Make several slow passes over the stain
from different angles.
• Make at least one additional pass over the
wet carpet without pressing the cleaner
button.
• Check that the handle trigger lock is not
engaged.
• With each pass, slowly pull the unit toward
you to extract any remaining liquid in the
carpet. To speed drying, gently push the
nozzle deep into the carpet pile.
• Check for airpath obstructions in the
stair/upholstery hose, cleaner neck and in the
nozzle. Check to insure that the inlet screen
is free of debris.
• Check that the upper supply tank has water.
• Operate the machine more slowly; you will
achieve better results with one slow pass
than several fast strokes.
• Overlap each pass to provide maximum
cleaning without streaking.
• In high traffic or heavily soiled carpets, it is
occasionally beneficial to allow the carpet to
dry and repeat the process as needed to
achieve optimal cleaning.
• Check that the nozzle power cord is
completely connected to the main unit.
• If an obstruction stalls the brush roll, the belt
is designed to burn through so as to protect
the motor. Please insure through inspection
that the brush roll is free of obstructions and
is free to turn. Secondly, make sure that the
belt is in good working order. Replace the
belt if needed.
• If the belt and the brush roll become
excessively wet, momentary slippage can
occur. By running the unit on a dry section of
carpet for a minute or less, the belt will
function properly.
• Reinsert the plug, if it has slipped out of the
outlet.
• The A.L.C.I. may have tripped off due to
fluctuations in household current. Press the
reset button and restart the unit.
P
ROBLEM
S
OLUTION
Warranty
ORECK MANUFACTURING COMPANY: (Oreck Manufacturing Company
gives you the following limited warranty for this product only if it was
originally purchased for residential use, not resale from Oreck or an Oreck
Authorized Retail Dealer.)
Oreck will repair or replace, free of charge, to the original purchaser, any
part which is found to be defective in material or workmanship within one
(1) year of the date of purchase. This limited warranty applies to normal
domestic use. Any commercial use of this product will void this limited
warranty. Any use of non-Oreck cleaning solutions with this unit will void
this limited warranty.
This limited warranty does not cover the replacement of expendable or
consumable parts such as belts, brushes, and other parts subject to
normal wear unless they are defective in material or workmanship.
This limited warranty does not apply to any part subjected to accident,
abuse, commercial use, alteration, misuse, damage caused by act of God,
the use of voltages other than indicated on the serial number displayed on
this product or service of this product by other than Oreck or a
participating Factory Authorized Service Center.
Oreck does not authorize any person or representative to assume or grant
any other warranty obligation with the sale of this product.
Oreck’s limited warranty is valid only if you retain proof of purchase from
Oreck or an Oreck Authorized Retail Dealer for this product. If you
purchase this product from any other source, your purchase is “AS IS,”
which means Oreck grants you no warranty, and that you, not Oreck,
assume the entire risk of the quality and performance of this product,
including the entire cost of any necessary servicing or repairs of any
defects.
Oreck’s liability for damages to you for any costs whatsoever arising out
of this statement of limited warranty shall be limited to the amount paid for
this product at the time of original purchase, and Oreck shall not be liable
for any direct, indirect, consequential or incidental damages arising out of
the use or inability to use this product.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not
apply to you.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT,
INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION
TO THE WARRANTY PERIOD, AND NO WARRANTIES, WHETHER
EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD.
Some states do not allow limitations on the duration of implied warranties,
so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Troubleshooting Guide
WARNING: Unplug cord from electrical
outlet before servicing.
Whenever calling, please be sure to have your model and serial
number from data plate.
CALL CUSTOMER SERVICE HOT LINE
US: 1-800-989-3535 Canada: 1-888-676-7325
ALL OTHER SERVICING SHOULD BE DONE BY AN
ORECK AUTHORIZED SERVICE CENTER.
