Orbic Speed RC400L User Manual Download Page 40 | Manualshive

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Common Problems and Solutions (cont’d)

How do I check the battery level of my Mobile Hotspot?

How do I turn off my Mobile Hotspot?

How can I tell that my Mobile Hotspot is still on after the device screen goes off?

• Check the battery icon on the status bar on the Hotspot Home screen.

• Press and hold the Power button for 5 seconds until the display shows

Powering Off

.

• When the display is off (sleep mode) press the

Pwr

or the

Menu

button briefly to wake it up.

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Summary of Contents for Speed RC400L

Page 1: ...User guide RC400L Mobile Hotspot ...

Page 2: ...2 ...

Page 3: ...e Hotspot Navigating your Mobile Hotspot 12 Device Information 15 Device Settings 16 Software Updates 17 USB Options 18 Managing Your Mobile Hotspot Using The Web UI Logging In 19 Internet Information 21 Wi Fi Information 22 Connected Client Information 22 Messages 22 Settings 23 Common Problems and Solutions 36 Product Specifications 41 Safety Information 44 ...

Page 4: ...ompatible to 3G networks ensuring reliable connectivity when you need it most Package Contents The Verizon Mobile Hotspot RC400L package includes Orbic Speed RC400L 3000mAh Standard Lithium Ion Battery Pre installed 4G LTE SIM Card Charger USB Cable Brochures System Requirements Compatible with all major operating systems Works with the latest versions of browsers including Google Chrome Firefox I...

Page 5: ...overage and network load Wi Fi 802 11a b g n ac 802 11a uses the 5 0 GHz frequency with speeds up to 150 Mbps 802 11b uses the 2 4 GHz frequency with speeds up to 150 Mbps Caring for your Mobile Hotspot Like any electronic device the Mobile Hotspot must be handled with care to ensure reliable operation Orbic recommends the following guidelines Protect the Mobile Hotspot from liquids dust and exces...

Page 6: ...our Mobile Hotspot 1 Menu button 2 Signal status icon 3 Network mode icon 4 Wi Fi signal icon 5 Unread message icon 6 Battery icon 7 Power button 8 USB Type C Port 9 Battery cover 10 Cutout to remove back cover ...

Page 7: ... if in sleep mode Network Signal Strength Indicator More bars indicate more signal strength Data is being transferred between the mobile network and your Mobile Hotspot Your Mobile Hotspot Wi Fi network in turned ON You have unread messages Shows the number of Wi Fi devices connected to your Mobile Hotspot The battery is fully charged The battery is critically low and the Mobile Hotspot will shut ...

Page 8: ... battery safety information in the Product Safety and Warranty Information section of this guide See Proper Battery Use and Disposal on page 10 Connect the USB end of the charger into the charging port of the Mobile Hotspot Plug the other end of the wall charger into the appropriate electrical outlet When the battery is fully charged the battery icon will turn solid black Use only batteries and ch...

Page 9: ...edge of the battery cover then lift and remove the battery cover Set the cover aside Insert your finger into the battery removal divot and lift the battery out of the battery compartment Align the gold contacts on the new battery with the gold contacts on the Mobile Hotspot and gently slide the battery into place 1 2 3 ...

Page 10: ...If the battery is non user replaceable Promptly dispose of used batteries in accordance with local regulations Battery usage by children should be supervised Avoid dropping the mobile hotspot or battery If the mobile hotspot or battery is dropped especially on a hard surface and the user suspects damage take it to a service center for inspection Improper battery use may result in a fire explosion ...

Page 11: ...y approved batteries and chargers with your Mobile Hotspot The warranty does not cover damage caused by non approved batteries and or chargers Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries in accordance with local regulations Risk of fire and burns Do not open crush heat above 600 C or incinerate Follow manufacturer s instructions Do not bend or scratch yo...

Page 12: ...s and hold the power button for 5 seconds until the welcome logo is displayed on the Screen and Wi Fi is on Use your terminal device to search for the wireless network connection with the Wi Fi s SSID Verizon RC400L XX and click Connect Enter PASSWORD The Password can be found by going to the 2 4GHz WIFI info or 5GHz WIFI Info screen The password is displayed next to the lock icon 1 2 IMPORTANT Ch...

Page 13: ...bile Hotspot Home Screen Unlimited Data Signal status icon Network mode Number of Wi Fi devices connected to your Mobile Hotspot Unread message Battery level Used data Plan data At the top of the screen you ll see status indicators for network signal strength data traffic activity unread system messages and battery The Data Usage section shows how much of your monthly data you ve used and how much...

Page 14: ...le Hotspots cont d If you have a PIN lock on your SIM You need to unlock it by going to the web UI http www my Jetpack or http 192 168 1 1and enter your password to unlock it SIM Locked Screen Menu Press the Menu Button ...

Page 15: ...nstructions including features that can only be managed on the website see page 23 Device Info To see your estimated data usage from the Menu from the Home Screen tap Menu Device Info 2 4 GHZ Wi Fi 5GHZ Info Select Menu 2 4 GHZ Wi Fi Info Select Menu 5 GHZ Wi Fi Info 1 2 Guest Network Name Security Mode Wi Fi Password Press Ok Select Device Info Display Device Info OK Power OK Power Guest Network ...

Page 16: ...ext options Press Power OK to highlight which Chanel you want to use 2 4GHz or 5GHz and press Power Next to select Press Menu Next to view Mobile Data status press Power OK to select Mobile Data ON OFF You can set this in two options Mobil Data Data Roaming OK Power Menu Next ...

Page 17: ...r a Software update Press Power OK to display the current Software Press Power OK to check for Software updates If an update is available follow the prompts on your device Refer to the flow diagram that shows the pics of Software upgrade process and options If the Software is up to date the following screens will show 1 2 3 OK Power ...

Page 18: ...ons Select USB Options Select USB Tethering You can tether a device by using the USB data cable Press Power OK to view USB tethering option Press Power OK to select unselect this option Press Menu Next to return 1 2 3 OK Power ...

Page 19: ...nt Website Enter the correct information in the username and password boxes and click login to successfully log in to the website However if you enter incorrect information five times in a row you will be restricted from logging in and you will have to wait five minutes before logging in again After successful login you can enter the settings to change the username and password Make sure your devi...

Page 20: ...ick the logout in the upper right corner and a prompt box will pop up Click OK to successfully exit the system and return to the login interface You need to enter the username and password again to enter the system ...

Page 21: ... Hotspot Website UI Home Screen The Home page allows you to quickly access commonly used links and all available menu options for your Mobile Hotspot The Internet Info is displays the key information of your device ...

Page 22: ... this screen you can view all connected devices both tethered and by Wi Fi to the Mobile Hotspot Displays all mobile originated SMS messages sent to the device MDN From this screen you can view settings of the Wi Fi network for both the 2 4 and 5 GHz channels ...

Page 23: ...23 Device Information Settings Management Device Information When you open the settings tab the default is to display the basic device information Web UI Settings ...

Page 24: ...e Connections Settings Internet Mobile Connections This screen provides information and options regarding your internet connection Any changes you make remember to click the Apply button for them to take effect ...

Page 25: ...ssword displayed on the device or stopping the broadcast of the SSID Settings are applied individually to both bands 2 4 GHz and 5 GHz Remember to click Apply for the settings to take effect You can change the Wi Fi password from this screen by entering the new password in the setting box and must be done for each band individually ...

Page 26: ...elect the ability to enable Whitelist or Blacklist devices to add Remember to click Apply for the settings to take effect Network DHCP This screen provides the ability to enable DHP specific settings to apply to your device Remember to click Apply for the settings to take effect ...

Page 27: ... and apply Filtering Remember to click Apply for the settings to take effect Features Firewall This screen lets you control key firewall settings IP filtering and Port filtering need to be enabled here first before applying changes in other tabs Remember to click Apply for the settings to take effect ...

Page 28: ...is screen allows you to define IP addresses to be filtered IP filtering must be enabled from the Firewall settings first in order to apply this feature to Blacklist or Whitelist devices Remember to click Apply for the settings to take effect ...

Page 29: ...creen allows you to define what type of ports to be applied Port filtering must be enabled from the Firewall settings first in order to apply this feature to Blacklist or Whitelist devices Remember to click Apply for the settings to take effect ...

Page 30: ...ess to send and receive from the LAN and internet sides of your connections Remember to click Apply for the settings to take effect Features DMZ Settings The screen allows management of the DMZ settings by enabling this feature and setting the desired IP address Remember to click Apply for the settings to take effect ...

Page 31: ...nagement This screen allows you to manage the SIM PIN feature Remember to click Apply for the settings to take effect Management Data Usage This screen allows you to view your data use information If you are on an unlimited plan unlimited will be displayed ...

Page 32: ...32 System Admin Management System Admin This screen allows you to change your username and password Remember to click Apply for the settings to take effect ...

Page 33: ...ce Settings This screen allows you to disable the ability of the mobile hotspot to support tethered devices to it This function can be managed from the Mobile Hotspot menu as well Remember to click Apply for the settings to take effect ...

Page 34: ...nagement Upgrade This screen allows you to check for software and hardware version as well are to get the latest software update if one is available This function can be managed from the Mobile Hotspot menu as well ...

Page 35: ...ot the mobile hotspot and perform a reset that will restore the original factory settings to the device This function can also be performed on Mobile Hotspot by pressing the power key to power down and then power up the device and by using the reset button under the battery cover ...

Page 36: ...the bottom of the Mobile Hotspot underneath the battery cover This button returns the Mobile Hotspot to factory settings including re setting the Wi Fi Name SSID and Wi Fi Password To reset the Mobile Hotspot follow these steps Common Problems and Solutions Manually press and hold the power button to turn it back on If the battery is depleted charge the Mobile Hotspot with the wall charger Locate ...

Page 37: ...hange the position or location of the device For example try moving your device close to a window You are outside your coverage area or there may be a problem with your account Check with your network operator Make sure the battery is properly seated in the device Make sure the battery is fully charged Plug in the AC charger for at least 1 hours On the device press the menu button until the 2 4GHz...

Page 38: ...as Verizon RC400L XX WINDOWS Right click icon and select View Available Networks MAC Pull down list from AirPort icon WINDOWS Click Connect MAC Select the network name When your device is connected to the network the Connected Devices icon in the status bar will show a connected device 1 2 How do I disconnect from the network From the Mobile Hotspot device Press the Menu button until Device Settin...

Page 39: ...he Software Update screen is displayed Press OK Pwr button and the software version is displayed From here you can check for Updates by pressing the OK Pwr button again and following the menu to perform an update if available From the Mobile Hotspot WEB UI website Select the Clients icon from the home page The devices connected by Wi Fi and tethered is displayed showing name MAC address and IP add...

Page 40: ...pot How can I tell that my Mobile Hotspot is still on after the device screen goes off Check the battery icon on the status bar on the Hotspot Home screen Press and hold the Power button for 5 seconds until the display shows Powering Off When the display is off sleep mode press the Pwr or the Menu button briefly to wake it up ...

Page 41: ...ous Dual Band 802 11 b g n ac 2 4 GHz 5 0 GHz Display 1 4 in LCD Default SSID Verizon RC400L XX Battery Size 3000 mAh Li Ion Time required for full charge 3 hours when not in use Usage Up to 24 hours Chip Set QUALCOMM MDM9207 Interface Type Type C USB Port for charging and data Memory RAM 512MB FLASH 256M Technology LTE UMTS Band Designation CAT 4 LTE Bands LTE Bands B2 B4 B5 B13 B66 UMTS Bands B2...

Page 42: ...m 1 5m onto hard surface stone concrete metal without mechanical electrical or functional damage except for slight scratches or marks The housing will withstand drop from 1 25m onto hard surface stone concrete metal without mechanical electrical or functional damage except for slight scratches or marks Electrostatic Discharge The device shall be able to withstand the following ESD 8kV contact 15kV...

Page 43: ...re the environment where you operate the modem might adversely affect communications Variations in radio signal strength are referred to as fading Fading is caused by several different factors including signal reflection the ionosphere and interference from other radio channels ORBIC or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data tr...

Page 44: ...nts or where blasting operations are in progress Areas with a potentially explosive atmosphere are often but not always clearly marked Potential locations can include gas stations below deck on boats chemical transfer or storage facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any...

Page 45: ...ver or operator of any vehicle should not operate a wireless data device while in control of a vehicle Doing so will detract from the driver or operator s control and operation of that vehicle In some countries operating such communications devices while in control of a vehicle is an offense ELECTROSTATIC DISCHARGE ESD Electrical and electronic devices are sensitive to electrostatic discharge ESD ...

Page 46: ... in all tested frequency bands The SAR guideline includes a considerable safety margin designed to assure the safety of all persons regardless of age and health The FCC has granted an Equipment Authorization for this model mobile hotspot with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines SAR information on this model mobile hotspot is on file with the FCC a...

Page 47: ...ase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help NOTE 2 Orbic or the manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to the Product Such modifications could void the ...

Page 48: ...User guide RC400L Mobile Hotspot ...

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