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ORB SCSI INTERNAL, Owner'S Manual

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27

SECTION 5

CUSTOMER SUPPORT

Additional ORB Help Sources

Customer Support

Phone

US and Canada

1 866 874 7878

Germany (D)

008000 ORB INFO (008000 672 4636)

Great Britain (UK)

008000 ORB INFO (008000 672 4636)

France (F)

008000 ORB INFO (008000 672 4636)

Italy(I)

008000 ORB INFO (008000 672 4636)

Spain (E)

008000 ORB INFO (008000 672 4636)

Switzerland (CH)

008000 ORB INFO (008000 672 4636)

Other European countries

+49 (0)7000 ORB INFO (+49 (0)7000 672 4636)

Countries outside North. America and Europe

See web site

Castlewood Systems, Inc., corporate

1 408 956 2500

Email

[email protected]

Web site

www.castlewood.com  

CUS
TOMER 

SUPPOR

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Summary of Contents for SCSI INTERNAL

Page 1: ...SCSIINTERNALORB2 2GB Installation Guide User s Guide Troubleshooting How to Get Help Warranty Registration Owner s Manual ...

Page 2: ...up Utility Software for PC 10 1 13 Mac Device Driver and Software Installation 13 1 14 ORB Tools for Mac 13 1 15 Connecting the ORB Drive to a SCSI Bus 14 SECTION 2 USERS GUIDE 2 1 Operating your ORB Drive 16 2 2 Using ORB Disks 17 2 3 Accessing Your ORB Drive 19 2 4 Reassigning Drive Letters 19 2 5 Large Drive Support 20 2 6 Partitioning a Disk 20 2 7 Ultra Wide SCSI Performance 22 2 8 SCSI Tips ...

Page 3: ...ch bay 5 Do you know what operating system is used on your computer 6 Do you have a computer system user manual immediately available 7 Have you read your computer Owner User manual 8 Are you familiar with your computer system motherboard or SCSI host bus adapter 9 Have you set up an internal SCSI device in the past 10 Are you familiar with an internal SCSI ribbon cable 11 Have you connected an in...

Page 4: ...llation process 1 2 SYSTEM REQUIREMENTS Hardware PC Intel Pentium AMD K6 Cyrix MMX with internal SCSI interface Mac Power Macintosh Power PC G3 and G4 with internal SCSI interface Operating Systems PC Windows 2000 98 95 3 1x NT 4 0 SP4 MS DOS 5 0 Mac Mac OS 7 6 1 or later 1 3 HARDWARE TOOLS FOR INSTALLATION The following tools may be required for the installation of the ORB Drive Flat head screwdr...

Page 5: ...n the room envi ronment for at least one hour ESD This drive and its electronic components are sensitive to Electro Static Discharge ESD Once the drive has been removed from its ESD protective plastic bag handle it only by its sides Do not touch the Printed Circuit Board To prevent ESD problems touch the metal chassis of the computer before han dling the computer s hard drive and periodically thro...

Page 6: ...apter 1 Slide the drive into the adapter If installing the ORB drive into a 5 1 4 inch bay with an adapter be sure to use the screws provided with your adapter CAUTION Be careful doing this to avoid damage to the drive Figure 4 ORB drive insertion into 5 1 4 inch adapter 2 Line the holes of the drive up with the holes of the adapter and insert two flat end screws into each side of the drive Figure...

Page 7: ...s and fasteners during this process 3 Prepare the bay for installation Make sure the bay is free from any extra screws or plates Refer to your computer s user s manual for more details on this step 1 7 CONFIGURATION OPTIONS Jumper Placement Jumper pins are located at the rear of the drive as the group of 12 pins in 6 vertical sets of two Six jumpers are provided to configure the drive for SCSI IDs...

Page 8: ...nose pliers to put on and or remove a jumper 1 8 MOUNTING THE ORB DRIVE 1 Slide the drive into the open drive bay If you are installing the drive into a 5 1 4 inch drive bay and are using an adapter then slide the drive adapter with the drive already installed into the 5 1 4 inch drive bay Do not put the chassis mounting screws in yet Figure 8 ORB drive insertion into tower 3 1 2 and 5 1 4 inch ba...

Page 9: ...the screws or physically force the drive into the enclosure 1 9 CABLE CONNECTION 1 Connect the SCSI interface cable to the drive Insert the cable so that the banded or striped color edge of the ribbon cable is closest to the jumpers see illustration below Seat the cable firmly but do not use excessive force If you are using a narrow cable 50 pin to connect the ORB drive on a narrow ultra SCSI adap...

Page 10: ...erted into the rear of the drive 2 Confirm that the jumper block is installed in the correct position This position was determined in Section 1 7 Configuration Options 3 Ensure that the cables connected to the other devices have not been loosened or disconnected Cables running to devices other than the ORB drive may have been loosened or disconnected during the installation process Replace the cov...

Page 11: ...ILITY SOFTWARE FOR PC The ORB Installation Suite CD is used to install the ORB Tools when you are run ning Windows 2000 98 95 NT ORB Tools does not support Windows 3 1x DOS OS 2 or other operating systems Software Setup Windows 2000 98 95 NT 1 Insert the ORB Installation Suite CD into your CD ROM drive 2 To install ORB Tools click on the Install ORB Tools option in the window that just opened If n...

Page 12: ...13 Once launched you will see this ORB Tools screen You can select from the toolbar across the top of the window to choose the tools that you want to access Figure 14 The following icons represent functions of the ORBTools and Backup Utilities Note Some of the icons can not be found on the ORB Tools main screen as seen in Figure 14 You can find those applications by right clicking on the ORB Drive...

Page 13: ...ejection function Professional Backup Backup for the professional that wants backup done their way on their schedule Rescue Disk When all else fails ORB Tools can save the day with a system boot disk and full restoration from Image Disk Backup files stored on your ORB Disk Drive Status You are never in doubt about your ORB Drive configuration with ORB Tools Status function Spin Down Set your prefe...

Page 14: ...ollowing double click on the CD ROM icon double click on the MAC folder double click on the file called ORB Tools Installer 3 To install your ORB SCSI device driver follow the instructions displayed 4 The installer will ask you to restart the system to correctly install the ORB SCSI device driver Then your ORB SCSI Drive should appear as an ORB Drive icon on the desktop 5 If the ORB disk is PC for...

Page 15: ... Under Settings Tab Spin Down Timer Set your preference for spin down time Write Protect Drive Prevent modification to media in the drive Drive Operating Mode Set the drive to Write Verify mode for extra level of data protection or two A V Modes authoring and streaming for A V recording You can also download ORB Power Tools developed by MacMedic from our website www castlewood com This suite of to...

Page 16: ...the SCSI bus A SCSI bus has to be properly terminated at both ends to ensure data integrity The last physical internal device and the last physical external device on the SCSI bus have to be terminated If you do not have any external SCSI device then your SCSI Host Bus Adapter or your Mac s main logic board has to be terminated Refer to Figure 7 on page 7 for jumper setting for enabling and disabl...

Page 17: ...d and high capacity make it the ideal storage device for CD ROM video and digital images You can record an entire movie onto ORB disks and play it back at your leisure Audio Video Mastering Playback The ORB drive soft ware includes mode setting controls that allow professional A V specialists direct control of the drive s read write characteristics Use of A V modes will optimize the ORB drive for ...

Page 18: ...ations and files on the ORB Disk before ejecting the disk otherwise data could be corrupted 2 From the Desktop double click on My Computer 3 Right click on ORB SCSI Drive Icon 4 Select Eject 5 Green LED will flash amber Disk spin down and air purge cycle 6 ORB Drive door will automatically open 7 Disk will be ejected 8 Remove ORB Disk 9 Door will automatically close 10 Place ORB Disk in protective...

Page 19: ... 6 Remove ORB Disk 7 Door will close 8 Place ORB Disk in protective ORB Disk case CAUTION Do not leave an ORB Disk in the ejected position with the drive door open Using the ORB Disk Case Your ORB Disk comes in a protective disk case This case is provided to ensure that your ORB Disk has the maximum protection from ambient conditions and normal physical use Place the ORB Disk into the ORB disk cas...

Page 20: ...puter 2 Identify the ORB Removable Drive and Double Click 3 To Access the ORB Tools and other utility functions Right Click the ORB Drive icon Explorer Windows 2000 98 95 NT 1 From the Desktop click on the Start Button 2 Select Programs 3 Select Explorer 4 Select My Computer 5 Select the ORB Drive Icon from the drive hierarchy and Double Click 6 Click on the ORB Drive Icon and then right click to ...

Page 21: ... 2000 Windows 98 and Windows 95 OSR2 or later DOS Retail Windows 95 original Windows 95 and Windows NT 4 0 or earlier cannot access a FAT32 partition Mac Environment Mac OS 8 1 and later supports Mac OS Extended File Format HFS This large drive partition support can help you dramatically reduce the amount of wasted space on your ORB Disk One should be aware that this Mac OS Extended format can onl...

Page 22: ...RB Tools to partition ORB Disks Mac OS 7 6 1 up to 9 0 Use ORB Tools for Mac to partition the ORB Disks Either ORB Tools any third party format utilities or the operating system s Erase Disk can be used to reformat the ORB Disks You can format a PC formatted disk to Mac format with ORB Tools for Mac 21 Operating System FAT16 FAT32 NTFS HPFS HFS Mac OS HFS Mac OS Standard Extended DOS 2 16GB NVO NV...

Page 23: ...sible but all devices will perform at the level of the slowest connected SCSI devices 2 8 SCSI TIPS Power on all internal and external devices on the SCSI bus while your computer is powered on even if a device on the SCSI bus is not intended to be used it must be powered on for a proper SCSI signal path Terminate the first and the last device if there is no external SCSI device the SCSI host bus a...

Page 24: ...e checking the drive Upon Power On 1 Steady Green Drive ready to accept disk 2 Flashing Amber and then steady Green Disk is in and drive ready for use 3 Flashing amber motor spins up and then spins down disk ejects and LED turns steady Green Disk failed startup diagnostics 4 Flashing Red Drive Failure One flash ROM failure Two flashes RAM failure Three flashes DRAM failure Four flashes Internal Bu...

Page 25: ...The following entries will help you iso late the device that causes the problem A Make sure that the cable is properly connected B Make sure that each device has a unique SCSI ID and the bus is properly ter minated Refer to Section 1 7 Configuration Options C Restart your computer If the problem still exists continue with the following steps E Connect other SCSI devices back to the SCSI bus one de...

Page 26: ...otal cable length does not exceed the maximum allowable Total cable length includes the length of inter nal cables external cables and device impedance Refer to section 2 7 on page 22 Ultra Wide SCSI Performance Refer to the Support Center on our web site at www castlewood com TROUBLESHOOTING ...

Page 27: ...s 2000 98 95 3 1x NT4 0 SP4 MS DOS 5 0 Mac OS 7 6 1 Hardware Compatibility Macintosh Power Macintosh Power PC G3 and G4 PC Intel Pentium AMD K6 Cyrix MMX Power 5V 5 1 5 amp peak start up 75 amp continuous read write 75 amp max seek 2 amp standby mode Power Management Via software with idle and standby mode Dimensions 6 X 1 X 4 Weight 15 oz 426 gm Write Protection Via Software Acoustical Noise Less...

Page 28: ...ance F 008000 ORB INFO 008000 672 4636 Italy I 008000 ORB INFO 008000 672 4636 Spain E 008000 ORB INFO 008000 672 4636 Switzerland CH 008000 ORB INFO 008000 672 4636 Other European countries 49 0 7000 ORB INFO 49 0 7000 672 4636 Countries outside North America and Europe See web site Castlewood Systems Inc corporate 1 408 956 2500 Email help castlewood com Web site www castlewood com CUSTOMER SUPP...

Page 29: ...NTIES OF MER CHANTABILITY FITNESS FOR A PARTICULAR PURPOSE NONINFRINGEMENT OR THEIR EQUIVALENTS UNDER THE LAWS OF ANY JURISDICTION THE REMEDIES SET FORTH HEREIN SHALL BE THE SOLE AND EXCLUSIVE REMEDIES OF PURCHASER WITH RESPECT TO ANY DEFECTIVE PRODUCT SOME JURISDICTIONS DO NOT PERMIT THE PRECEDING EXCLUSION OF IMPLIED WARRANTIES FOR CERTAIN CONSUMERS SO SOME OF THE ABOVE EXCLUSIONS OR LIMITATIONS...

Page 30: ...h above You acknowledge and agree that certain components of the Software may be licensed by Castlewood from third party suppliers and that such suppliers are intended third party beneficiaries of this Agreement Reverse Engineering You agree that You will not attempt nor permit anyone else to attempt to reverse compile modify translate or disassemble the Software in whole or in part Nothing in thi...

Page 31: ...ll remove any removable storage media and all programs data files and other data from any applicable storage media Castlewood accepts no responsibility or obligation to return any such materials that are shipped to Castlewood If a Product returned under warranty is found not to be defective then Castlewood shall dispose of the Product per Purchaser s instructions after receiving full payment from ...

Page 32: ...ined by turning the equip ment off and on try to correct the interference by one or more of the following measures 1 Move the equipment away from the receiver 2 Plug the equipment into a different outlet so that equipment and receiver are on different branch circuits 3 Combination of both options 1 and 2 above You may find the FCC booklet How to Identify and Resolve Radio TV Interference Problems ...

Page 33: ...Disk are protected by numerous patents which have been applied for with the U S Patent Office Technical Data Restrictions DOD In the case of sale to or use of units by the Department of Defense use duplica tion or disclosure of any software firmware or related documentation is subject to restrictions stated in paragraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFAR 25...

Page 34: ...33 ...

Page 35: ...ate Phone 1 408 956 2500 Fax 1 408 956 1124 www castlewood com Customer Support USA Canada Phone 1 866 874 7878 Germany D Great Britain UK France F Italy I Spain E Switzerland CH 008000 ORB INFO 008000 672 4636 Other European countries 49 0 7000 ORB INFO 49 0 7000 672 4636 Countries outside N America Europe See web site Email help castlewood com ...

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