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EN
Troubleshooting
Warning!
If you’re having trouble with this device, try this report. If precautions do not help, do not
attempt to remove the device cover or repair it yourself. There is a risk of electric shock!
No sound
- Make sure the sound is not muted.
- Check that the device is connected properly.
- Make sure the audio file is supported by the device.
- Try connecting this unit to another device using an audio cable with a 3.5 mm plug.
The device does not switch on
- Check that the battery is charged.
Bluetooth connection issues
Bluetooth signal is interrupted:
The effective distance between the speakers and the device is up to 10 m.
The signal will be interrupted if the distance between the Bluetooth device and the
speakers is more than 10 m.
The Bluetooth device will find several other Bluetooth devices during the search:
Wait for the search to complete and select “Crater 11” to pair. Do not hold the mobile device
too close to the speaker when using the phone to avoid echo (feedback).
Telephoning
Cannot hear the caller/recipient.
- Make sure this Bluetooth mobile phone and this device are turned on.
- Check the connection between the mobile Bluetooth phone and this speaker.
- Check that the output of the mobile Bluetooth phone is set for this speaker.
- Make sure the speaker is not set to a low volume.
- Make sure the volume on the Bluetooth mobile phone that has the volume control is not
set low.
Weak sound from the caller/recipient
- Turn up the speaker volume.
- Turn up the volume on a Bluetooth mobile phone that has a volume control.
