Oracle Unified Messaging, Installation Manual

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Log Files and Trace Files
4-2 Installation Guide
Log Files and Trace Files
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For installation troubleshooting, refer to the
log
file in:
$ORACLE_HOME/um/log/install.log
■
For background Oracle Unified Messaging processes troubleshooting, refer to
trace files in:
$ORACLE_HOME/um/trace
■
For Oracle Unified Messaging classes troubleshooting, refer to log file in:
$ORACLE_HOME/um/log/< date>.txt
Troubleshooting Hints
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Make sure Oracle eMail Server is installed and working correctly,
1.
Connect directly to the IMAP ports of Oracle eMail Server:
$ telnet < es machine name> 143
2.
If Oracle eMail Server is running imap4 correctly, login using:
a1 login helpdesk helpdesk
3.
Response from the server should be:
a1 OK LOGIN completed
4.
Log out of Oracle eMail Server:
a2 LOGOUT
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Make sure that listeners on Oracle eMail Server and Oracle Unified Messaging
are working correctly (using tnsping from the machines).
■
Make sure that LDAP server is up and running correctly. You can issue the
following command using a browser:
ldap://< ldap machine name >/uid=1,< PAB_DOMAIN >
,