Oracle EXADATA X5-2 Installation Manual Download Page 67

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Troubleshooting Installation Issues

This section provides troubleshooting information, a technical support worksheet, and

information about the location of the system serial number.

Description

Links

References for troubleshooting and diagnostics.

“References for Troubleshooting and

Diagnostics” on page 67

Gather information and contact technical support.

“Technical Support Information

Worksheet” on page 68

Locate the system serial number.

“Locating the Storage Server Serial

Number” on page 68

Related Information

■

“Rack Installation Procedure Overview” on page 19

■

Oracle Integrated Lights Out Manager (ILOM) 3.2 Documentation Library at:

https://

www.oracle.com/goto/ilom/docs

References for Troubleshooting and Diagnostics

For product-specific information about troubleshooting problems, refer to

“Troubleshooting and

Diagnostics” in

Oracle Exadata Storage Server X5-2 Extreme Flash Service Manual

Knowledge articles, white papers, and product updates are available through the Oracle Support

portal:

https://support.oracle.com

Troubleshooting Installation Issues

Summary of Contents for EXADATA X5-2

Page 1: ...Oracle Exadata Storage Server X5 2 Extreme Flash Installation Guide Part No E55032 03 July 2018 ...

Page 2: ......

Page 3: ...a variety of information management applications It is not developed or intended for use in any inherently dangerous applications including applications that may create a risk of personal injury If you use this software or hardware in dangerous applications then you shall be responsible to take all appropriate fail safe backup redundancy and other measures to ensure its safe use Oracle Corporation...

Page 4: ...n des informations Ce logiciel ou matériel n est pas conçu ni n est destiné à être utilisé dans des applications à risque notamment dans des applications pouvant causer un risque de dommages corporels Si vous utilisez ce logiciel ou ce matériel dans le cadre d applications dangereuses il est de votre responsabilité de prendre toutes les mesures de secours de sauvegarde de redondance et autres mesu...

Page 5: ...ts 12 Shipping Inventory 13 Optional Component Installation 14 Spares Kit Components 14 System Specifications 15 Physical Specifications 15 Environmental Specifications 16 Power Specifications 17 Shipping Carton Space Requirements 17 Agency Compliance 18 About Rack Installation 19 Rack Installation Procedure Overview 19 Rack Requirements 20 Maintenance Space Requirements 21 Configuration Restricti...

Page 6: ... and Slide Rails 34 Attach Tool less Slide Rail Assemblies 35 Install the Storage Server Into the Slide Rail Assemblies 38 Install the Cable Management Arm 40 Verify Operation of Slide Rails and CMA 53 Remove the Cable Management Arm 55 Cabling the Storage Server 61 Rear Cable Connections and Ports 61 Ethernet Ports 63 Connect the Power Cords 64 Troubleshooting Installation Issues 67 References fo...

Page 7: ...structed on how to install the storage server into a rack Required knowledge Advanced experience with site preparations and installing hardware Product Documentation Library Documentation and resources for this product and related products are available at https www oracle com goto x5 2l docs Feedback Provide feedback about this documentation at https www oracle com goto docfeedback Using This Doc...

Page 8: ...8 Oracle Exadata Storage Server X5 2 Extreme Flash Installation Guide July 2018 ...

Page 9: ...Ie Slots on page 12 Inspect the shipping cartons and contents of the ship kit Shipping Inventory on page 13 Determine whether there are FRUs or CRUs that you will need to install separately Optional Component Installation on page 14 Review the contents of the Oracle Exadata Database Machine X5 2 spares kit Spares Kit Components on page 14 Storage Server Integration Into Exadata The Oracle Exadata ...

Page 10: ...SDs PCI Express PCIe I O slots Six PCIe Gen3 slots that accommodate low profile PCIe cards Slots 1 2 5 and 6 x8 electrical interface contain Oracle PCIe switch controller cards Each switch card supports three NVMe SSDs Slots 3 and 4 x16 electrical interface Slot 3 contains a dedicated InfiniBand IB QDR CX3 PCIe host bus adapter card slot 4 is a spare slot Ethernet ports Four 10GBASE T RJ 45 Gigabi...

Page 11: ...y has its own cooling fans Operating system Exadata preinstalled operating system OS image located on NVMe drives 0 1 Front Panel Status Indicators Connectors and Drives The following figure shows the status indicators LEDs connectors and drives on the front panel of a Oracle Exadata Storage Server X5 2 Extreme Flash configured with twelve 2 5 inch storage drives Call Out Description 1 Locator LED...

Page 12: ...rmation Back Panel Status Indicators Connectors Drives and PCIe Slots on page 12 Storage Server Components on page 10 Back Panel Status Indicators Connectors Drives and PCIe Slots This section shows the Oracle Exadata Storage Server X5 2 Extreme Flash back panel and describes its controls connectors and status indicators LEDs Call Out Description 1 Power supply unit 0 PS0 2 Power supply unit 1 PS1...

Page 13: ...ormation Front Panel Status Indicators Connectors and Drives on page 11 Storage Server Components on page 10 Shipping Inventory Inspect the shipping cartons for evidence of physical damage If a shipping carton appears damaged request that the carrier s agent be present when the carton is opened Keep all contents and packing material for the agent s inspection The ship kit for the Oracle Exadata St...

Page 14: ...ions Related Information Shipping Inventory on page 13 Storage Server Components on page 10 About System Components in Oracle Exadata Storage Server X5 2 Extreme Flash Service Manual Spares Kit Components Oracle Exadata Database Machine X5 2 includes a spares kit The contents of the spares kit include One 1 2 TB 10 000 rpm high performance SAS disk or one 4 TB 7 200 rpm high capacity SAS disk One ...

Page 15: ... shipping cartons Shipping Carton Space Requirements on page 17 Review the storage server agency compliance Agency Compliance on page 18 Related Information Storage Server Features and Components on page 9 Physical Specifications The following table lists the physical specifications for the Oracle Exadata Storage Server X5 2 Extreme Flash TABLE 2 Oracle Exadata Storage Server X5 2 Extreme Flash Ph...

Page 16: ...midity 10 to 90 noncondensing short term 25 F to 113 F 5 C to 55 C 5 to 90 noncondensing but not to exceed 0 024 kg of water per kg of dry air 0 053 lbs water 2 205 lbs dry air Up to 93 noncondensing 100 4 F 38 C maximum wet bulb 45 to 50 relative humidity Altitude Maximum 9 840 feet 3 000 meters at 95 F 35 C Note In China markets regulations may limit installations to a maximum altitude of 6 562 ...

Page 17: ...the actual power consumption of the system TABLE 4 Power Supply Specifications Parameter AC Requirement Voltage nominal 100 to 127 200 to 240 VAC Input current maximum 12 A 8 5 A 100 127 VAC 5 7 A 200 240 VAC Frequency 50 60 Hz 47 to 63 Hz range Shipping Carton Space Requirements The following table lists the dimensions and weights for the shipping cartons that contain the Oracle Exadata Storage S...

Page 18: ...sions FCC CFR 47 Part 15 ICES 003 EN55022 EN61000 3 2 EN61000 3 3 Immunity EN55024 Certifications North America NRTL European Union EU International CB Scheme BIS India BSMI Taiwan RCM Australia CCC PRC MSIP Korea VCCI Japan Customs Union EAC European Union Directives 2006 95 EC Low Voltage Directive 2004 108 EC EMC Directive 2011 65 EU RoHS Directive 2012 19 EU WEEE Directive All standards and ce...

Page 19: ...ts on page 21 Review configuration restrictions for the Exadata Database Machine Exadata Database Machine X5 2 Configuration Restrictions on page 21 Review configuration restrictions for the Exadata Storage Expansion Rack Exadata Storage Expansion Rack X5 2 Configuration Restrictions on page 22 Rack Installation Procedure Overview The following table lists the tasks you need to complete to install...

Page 20: ...ht 199 8 cm 78 6 inches Width with side panels 60 cm 23 6 inches Depth front door handle to rear door handle 120 cm 47 24 inches Weight 150 6 kg 332 lbs Maximum dynamic load 1005 kg 2215 lbs Structure Four post rack mounting at both front and rear Supported rack types square hole 9 5 mm and round hole M6 or 1 4 20 threaded only Two post racks are not compatible Rack horizontal opening and unit ver...

Page 21: ...2 Extreme Flash must have the required access space The following table lists the maintenance access requirements for the storage server when it is installed in a rack TABLE 7 Maintenance Access Requirements Location Maintenance Access Requirement Rear of the storage server 91 4 cm 36 inches Area above the rack 91 4 cm 36 inches Front of the storage server 123 2 cm 48 5 inches Configuration Restri...

Page 22: ...servers are installed in the rack Exadata storage servers are installed in the rack in the following order 1 Up to 3 storage servers in U02 to U07 starting with U02 2 Up to 4 storage servers in U08 to U15 starting with U08 3 Up to 7 storage servers in U27 to U40 starting with U27 4 Up to 2 storage servers in U26 to U30 starting with U26 if no Database servers installed in these rack units 5 Up to ...

Page 23: ...arting with U02 2 Up to 4 storage servers in U08 to U15 starting with U08 3 Up to 7 storage servers in U27 to U40 starting with U27 4 Up to 2 storage servers in U26 to U23 starting with U26 5 Up to 2 storage servers in U19 to U16 starting with U19 6 1 storage server in U41 to U42 About Rack Installation 23 ...

Page 24: ...24 Oracle Exadata Storage Server X5 2 Extreme Flash Installation Guide July 2018 ...

Page 25: ...ckmount kit Rackmount Kit Contents on page 28 Gather the tools and equipment needed to install the storage server into a rack Tools and Equipment Needed for Installation on page 27 Install the storage server into the rack Install the Storage Server Into the Rack on page 29 Related Information About Rack Installation on page 19 System Specifications on page 15 Installation Prerequisites Ensure that...

Page 26: ...nment compatible with the maximum ambient temperature Tma specified for the storage server For storage server environmental requirements see Environmental Specifications on page 16 Caution Reduced airflow Installation of the equipment in a rack should be such that the amount of airflow required for safe operation of the equipment is not compromised Caution Mechanical loading Mounting of the equipm...

Page 27: ...surface such as an antistatic discharge mat an antistatic bag or a disposable antistatic mat Wear an antistatic grounding strap connected to a metal surface on the chassis when you work on system components Read the safety information in the Oracle Exadata Storage Server X5 2 Extreme Flash Safety and Compliance Guide and in the Important Safety Information for Oracle Hardware Systems before instal...

Page 28: ...unt kit installation card for simplified instructions about installing your storage server into a four post rack using the slide rail and cable management arm options Call Out Description 1 Slide rails 2 Mounting brackets 3 Four M4 x 5 fine pitch mounting bracket securing screws not used 4 Installation card Related Information Rack Requirements on page 20 28 Oracle Exadata Storage Server X5 2 Extr...

Page 29: ...ll anti tilt devices before installing the storage server Refer to your rack documentation for detailed instructions for the following steps 1 Open and remove the front and rear doors from the rack cabinet Note The front and rear doors need to be removed only if they impinge on the mounting bay 2 To prevent the rack cabinet from tipping during the installation fully extend the rack cabinet s anti ...

Page 30: ...cle Exadata Storage Server X5 2 Extreme Flash Safety and Compliance Guide Install Mounting Brackets To install the mounting brackets onto the sides of the storage server 1 Position a mounting bracket against the chassis so that the slide rail lock is at the storage server front and the five keyhole openings on the mounting bracket are aligned with the five locating pins on the side of the chassis ...

Page 31: ...ting bracket clip 4 Repeat Step 1 through Step 3 to install the remaining mounting bracket on the other side of the storage server Related Information Mark the Rackmount Location on page 31 Attach Tool less Slide Rail Assemblies on page 35 Mark the Rackmount Location Use the rackmount installation card to identify the correct mounting holes for the slide rails Note Load the rack from bottom to top...

Page 32: ...the installation card 3 Mark the mounting holes for the front slide rails 4 Mark the mounting holes for the rear slide rails Related Information Rack Requirements on page 20 Install Mounting Brackets on page 30 Attach Tool less Slide Rail Assemblies on page 35 32 Oracle Exadata Storage Server X5 2 Extreme Flash Installation Guide July 2018 ...

Page 33: ...m rack Right angle AC power cables must be installed before slide rails when installing the storage server into a Sun Rack II 1042 1000 mm system rack The standard rail kit tool less slide rails impede access to the 15kVA and 22kVA Power Distribution Unit PDU electrical sockets in the 1000 mm rack If you use the standard AC power cables and then install the slide rails into the rack you will be un...

Page 34: ...talling the slide rails into the rack install right angle AC power cables into the left side and right side PDU electrical sockets for the servers you are going to rack mount 2 Install the slide rails into the rack 34 Oracle Exadata Storage Server X5 2 Extreme Flash Installation Guide July 2018 ...

Page 35: ...ail Assemblies See Attach Tool less Slide Rail Assemblies on page 35 Attach Tool less Slide Rail Assemblies Use this procedure to attach tool less slide rail assemblies to the rack Installing the Storage Server Into a Rack 35 ...

Page 36: ...ient the slide rail assembly so that the ball bearing track is forward and locked in place Callout Description 1 Slide rail 2 Ball bearing track 3 Locking mechanism 36 Oracle Exadata Storage Server X5 2 Extreme Flash Installation Guide July 2018 ...

Page 37: ... assembly locks into place with an audible click 3 Align the front of the slide rail assembly against the outside of the front rack rail and push until the assembly locks into place with an audible click 4 Repeat Step 1 through Step 3 to attach the slide rail assembly to the other side of the rack Related Information Install Mounting Brackets on page 30 Installing the Storage Server Into a Rack 37...

Page 38: ...dure requires a minimum of two people because of the weight of the storage server Attempting this procedure alone could result in equipment damage or personal injury Caution Extend your rack s anti tilt bar to prevent the rack from tipping during equipment installation 1 Push the slide rails into the slide rail assemblies in the rack as far as possible 2 Position the storage server so that the rea...

Page 39: ...ches or 30 cm Callout Description 1 Inserting mounting bracket into slide rail 2 Slide rail release lever 4 Simultaneously pull down and hold the slide rail release levers on each mounting bracket while you push the storage server into the rack Continue pushing the storage server into the rack until the slide rail locks on the front of the mounting brackets engage the slide rail assemblies Install...

Page 40: ...l the optional cable management arm Related Information Install the Cable Management Arm on page 40 Verify Operation of Slide Rails and CMA on page 53 Install the Cable Management Arm Follow this procedure to install the cable management arm CMA which you can use to manage cables connected to the rear of the storage server 1 Unpack the CMA 40 Oracle Exadata Storage Server X5 2 Extreme Flash Instal...

Page 41: ...re shows the CMA components Callout Description 1 Connector A 2 Front slide bar 3 Velcro straps 6 4 Connector B 5 Connector C 6 Connector D 7 Slide rail latching bracket used with connector D 8 Rear slide bar Installing the Storage Server Into a Rack 41 ...

Page 42: ...lled If you are going to install the CMA on a Oracle Exadata Storage Server X5 2 Extreme Flash remove the flat cable covers and install the round cable covers 3 Remove the flat cable covers and install the round cable covers To remove the flat cable covers and install the round cable covers perform these steps a Lift up on the cable cover handle the handle is colored green and open it 180 degrees ...

Page 43: ...essure to the outside edge of each hinge connector until the hinge connector comes off the hinge frame 3 c Repeat Step 3a and Step 3b to remove all three cable covers d One at a time position each round cable cover horizontally over the hinges and align the hinge connectors with the hinges e Using your thumb apply downward pressure on each hinge connector to snap the hinge connector into place Ins...

Page 44: ...13 cm 5 inches out of the front of the rack 6 Take the CMA to the back of the equipment rack and ensure that you have adequate room to work at the back of the storage server Note References to left or right in this procedure assume that you are facing the back of the equipment rack Note Throughout this installation procedure support the CMA and do not allow it to hang under its own weight until it...

Page 45: ...ctor A tab 2 Left slide rail front slot 8 To install the CMA s connector B into the right slide rail a Insert the CMA s connector B into the front slot on the right slide rail until it locks into place with an audible click frames 1 and 2 The connector B tab callout 1 goes into the slide rail s front slot callout 2 Installing the Storage Server Into a Rack 45 ...

Page 46: ... front slide bar to verify that connector B is properly seated Callout Description 1 Connector B tab 2 Right slide rail front slot 9 To install the CMA s connector C into the right slide rail 46 Oracle Exadata Storage Server X5 2 Extreme Flash Installation Guide July 2018 ...

Page 47: ... side of the right slide rail frame 1 Callout Description 1 Connector C locking spring b Insert connector C into the right slide rail until it locks into place with an audible click frames 2 and 3 c Gently tug on the right side of the CMA s rear slide bar to verify that connector C is properly seated Installing the Storage Server Into a Rack 47 ...

Page 48: ...MA s connector D into the left slide rail a While holding the slide rail latching bracket in place insert connector D and its associated slide rail latching bracket into the left slide rail until connector D locks into place with an audible click frames 1 and 2 Note When inserting connector D into the slide rail the preferred and easier method is to install connector D and the latching bracket as ...

Page 49: ...ts own weight 13 To verify that the slide rails and the CMA are operating properly before routing cables through the CMA a Extend all rack anti tilt devices to prevent the rack from tipping forward when the storage server is extended Caution To reduce the risk of personal injury stabilize the rack cabinet and extend all anti tilt devices before extending the storage server from the rack For instru...

Page 50: ... rack a Simultaneously pull and hold the two green release tabs one on each side of the storage server toward the front of the storage server while you push the storage server into the rack As you push the storage server into the rack verify that the CMA retracts without binding 50 Oracle Exadata Storage Server X5 2 Extreme Flash Installation Guide July 2018 ...

Page 51: ... rail assemblies You will hear an audible click when the storage server is in the normal rack position 15 Connect cables to the storage server as required Refer to the Oracle Exadata Database Machine documentation for instructions 16 Open the CMA cable covers route storage server cables through the CMA s cable troughs close the cable covers and secure the cables with the six Velcro straps Route th...

Page 52: ...nsion and contraction of the slide bar might be hindered when the storage server is extended from the rack and returned to the rack 17 Ensure that the secured cables do no extend above the top or below the bottom of the storage server to which they are attached otherwise the cables might snag on other equipment installed in the rack when the storage server is extended from the rack or returned to ...

Page 53: ...ote Two people should perform this procedure one to move the storage server in and out of the rack and one to observe the cables and CMA 1 To prevent the rack from tipping forward when the storage server is extended extend all rack anti tilt devices Caution To reduce the risk of personal injury stabilize the rack cabinet and extend all anti tilt devices before extending the storage server from the...

Page 54: ...u pull the tab toward the front of the storage server b Continue pushing the storage server into the rack until the slide rail locks on the front of the storage server engage the slide rail assemblies You will hear an audible click when the storage server is in the normal rack position 6 Adjust the cable straps and the CMA as required Related Information Install the Cable Management Arm on page 40...

Page 55: ...hen the storage server is extended extend all rack anti tilt devices Caution To reduce the risk of personal injury stabilize the rack cabinet and extend all anti tilt devices before extending the storage server from the rack For instructions for stabilizing the rack see Stabilize the Rack for Installation on page 29 2 Disconnect all cables from the rear of the storage server 3 To make it easier to...

Page 56: ...portion of the connector remains in place You will disconnect it in the next step Note Once you have disconnected connector D you must not allow the CMA to hang under its own weight Throughout the remainder of this procedure the CMA must be supported until all the remaining connectors are disconnected and the CMA can be placed on a flat surface Callout Description 1 Connector D release tab green 5...

Page 57: ...ail and put it aside frames 3 and 4 6 To disconnect connector C a Place your left arm under the CMA to support it b Use your right thumb to push in toward the right on the connector C release tab labeled PUSH callout 1 and pull connector C out of the right slide rail frames 1 and 2 Callout Description 1 Connector C release tab labeled PUSH 7 To disconnect connector B a Place your right arm under t...

Page 58: ...and use your right hand to pull the connector out of the slide rail frames 1 and 2 Callout Description 1 Connector B release lever 8 To disconnect connector A a Place your left arm under the CMA to support it and grasp the rear end of connector A with your left hand 58 Oracle Exadata Storage Server X5 2 Extreme Flash Installation Guide July 2018 ...

Page 59: ... left hand to pull the connector out of the slide rail frames 1 and 2 Callout Description 1 Connector A release lever 9 Remove the CMA from the rack and place it on a flat surface 10 Go to the front of the storage server and push it back into the rack Related Information Install the Cable Management Arm on page 40 Installing the Storage Server Into a Rack 59 ...

Page 60: ...60 Oracle Exadata Storage Server X5 2 Extreme Flash Installation Guide July 2018 ...

Page 61: ...server Ethernet ports Ethernet Ports on page 63 Connect power cords to the storage server Connect the Power Cords on page 64 Related Information Rack Installation Procedure Overview on page 19 Rear Cable Connections and Ports The following figure shows the locations of cable connectors and ports on the back of the Oracle Exadata Storage Server X5 2 Extreme Flash and the cables and devices that you...

Page 62: ...connectors one for each power supply Do not attach power cables to the power supplies until you have finished connecting the data cables to the storage server The storage server goes into standby power mode and the Oracle ILOM service processor initializes when the AC power cables are connected to the power source System messages might be lost after 60 seconds if the storage server is not connecte...

Page 63: ...r to this port Note This port does not support network connections Related Information Ethernet Ports on page 63 Connect the Power Cords on page 64 Ethernet Ports The storage server has four RJ 45 10 Gigabit Ethernet 10GbE network connectors labeled NET 3 NET 2 NET 1 and NET 0 from left to right on the storage server rear panel Use these ports to connect the storage server to the network The LEDs ...

Page 64: ...edundancy The storage server can operate with one power source however having only one power source reduces the redundancy 2 Connect the storage server power cords to the power supply AC connectors on the back panel of the storage server and use a Velcro strap to secure them to the storage server When power is connected the storage server boots into standby power mode The SP OK Fault LED flashes w...

Page 65: ...op cover are installed Damage to storage server components can occur if the storage server is operated without adequate cooling mechanisms Note Do not apply main power to the rest of the storage server until you are ready to configure a preinstalled operating system or perform a fresh installation of an operating system At this point power is supplied only to the SP and the power supply fans Relat...

Page 66: ...66 Oracle Exadata Storage Server X5 2 Extreme Flash Installation Guide July 2018 ...

Page 67: ...erial number Locating the Storage Server Serial Number on page 68 Related Information Rack Installation Procedure Overview on page 19 Oracle Integrated Lights Out Manager ILOM 3 2 Documentation Library at https www oracle com goto ilom docs References for Troubleshooting and Diagnostics For product specific information about troubleshooting problems refer to Troubleshooting and Diagnostics in Orac...

Page 68: ... Summary of the problem and the work being done when the problem occurred IP address Server name system host name Network or Internet domain name Proxy server configuration Locating the Storage Server Serial Number During a service call you might need your storage server s serial number Record this number for future use Use one of the following methods to locate your storage server s serial number...

Page 69: ...d the system serial numbers and JobID label in the following physical locations Look for the Large System Serial Number label and JobID label on the front of the rack inside the door on the left vertical strut starting at rack unit 23 U23 and going down Look for the Small System Serial Number label on the top left portion of the cabinet from the rear above the power distribution unit PDU Related I...

Page 70: ...70 Oracle Exadata Storage Server X5 2 Extreme Flash Installation Guide July 2018 ...

Page 71: ...ver tools required 27 M mounting brackets installing 30 N network management NET MGT port location of 62 O optional components installing 14 P physical specifications 15 R rack installation 25 rackmount kit 25 rail assembly 25 stabilizing the rack 29 49 53 55 rail assembly 25 S serial management SER MGT port 62 shipping cartons checking for damage 13 shipping cartons contents 13 slide rails verify...

Page 72: ...Index U USB ports 62 V video port location 62 W worksheet support 68 72 Oracle Exadata Storage Server X5 2 Extreme Flash Installation Guide July 2018 ...

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