Oracle Exadata Storage Server X7-2 EF, Service Manual

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Getting Help
Contacting Support
If the troubleshooting procedures in this chapter do not solve your problem, use the following
table to collect information that you might need to communicate to support personnel.
System Configuration
Information Needed
Your Information
Service contract number
System model
Operating environment
System serial number
Peripherals attached to the system
Email address and phone number
for you and a secondary contact
Street address where the system is
located
Superuser password
Summary of the problem and
the work being done when the
problem occurred
Other Useful Information
IP address
Server name (system host name)
Network or internet domain name
Proxy server configuration
Related Information
■
“Locating the System Serial Number” on page 47
Locating the System Serial Number
When you ask for service on your system, you might need to have your server serial number.
Record this number for future use. Use one of the following methods to locate your server serial
number:
■
On the front panel of the server, look to the left side of the chassis and below the status
LEDs.
Troubleshooting and Diagnostics 47