Oracle 21C, Manual

Page: 182 / 274

Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
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Change the activity status to Not Done.
Some companies run a script that automatically moves activities with Not Done status back to the bucket.
Identify Overtime Situations
When resources have activities scheduled outside of their normal working hours, you might want to move those
activities to another resource or another time slot.
1. Click Time View.
2. In the resource tree, select the bucket or group that contains your resources.
The routes are displayed
3. Look for activities that extend beyond the white area into the grey area.
4. Choose one of these:
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Move these activities to other resources or other time slots.
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Move them back to the bucket so that the system can re-route them.
The white area represents the resource’s shift. The grey area represents time before or after the shift.
Check for Route Deactivation
At the end of the shift, you can check the resource tree to verify that all of the resources have deactivated their routes.
Routes must be deactivated so that calculations are accurate.
Before you can deactivate a route, you must reconcile any pending activities remaining on the route.
1. In the resource tree, expand the bucket or buckets to see all of your resources.
2. Check the color of the icons for each of your resources.
The default color coding is as follows:
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Blue icons indicate that the resource has activated the route.
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Yellow icons indicate that either the route is inactive, or that the resource does not have a route.
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Gray icons indicate that the route is deactivated.
Note: The resource tree search filters search only for resources that have active routes.
3. Contact resources that have yellow and blue icons and ask them to deactivate their routes.
If necessary, you can deactivate the route on behalf of the resource.
Related Topics
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Deactivate a Route or Queue
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Identify Pending Activities
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