Common issues and solutions
Black Magic Control panel is greyed out and settings cannot be changed.
Unplug the Frame Grabber and connect to another available USB port. If the
problem stays, re-install the drivers.
Black Magic Control Panel settings changed after restarting the PC.
Install the latest USB 3.0 drivers from Intel. If problem persists follow up the power
off/on sequence as follows:
Power-off sequence
- Turn-off the computer.
- Remove the USB3.0 Cable from the Frame Grabber side.
Power-on sequence
-Turn-on the computer and wait until Windows starts completely and desktop is
visible.
-Plug the USB3.0 cable to frame grabber.
-Start OptiPix.
Live images freezes in OptiPix
Connect the PC always to the power. Disable any power saving options.
Getting Help
Please check first F.A.Q and Support Documents pages in Optilia homepage. It is
recommended to go through the following checklist before contacting your local Optilia
representative.
Latest Opti
P
ix and HD Frame grabber drivers are installed ( Available on
www.optilia.eu
).
HD camera is switched on and cables are connected correctly.
Frame grabber input source is correct in Black Magic Control Panel.
Frame grabber input format is same with the HD Camera, in Black Magic Control
Panel.
Black Magic WDM is selected as input in Opt
iP
ix.
