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OptConnect OC-3251, Manual

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OptConnect OC-3251 Manual Download Page 2

Need Help?

Call our experienced technical support

877-678-3343

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If you are connecting your OptConnect wireless device to a 

micro-market kiosk or other type of kiosk, digital sign, POS sys-

tem, utility management device, or other: 

 

- Turn to page 4 for installing and connecting your device

- Turn to page 23 for programming instructions

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If you’d like quick easy access to our programming instructions 

scan the QR code to be directed to our website.  You can save 

the address as a web-app on your iPhone or Android.   

 

Summary of Contents for OC-3251

Page 1: ...NNECT GUIDE OptConnect Wireless Modem Thank you for choosing OptConnect for your wireless communication needs Should you need help installing your new OptConnect Wireless Modem we offer free technical support 24 hours a day 7 days a week Call 877 678 3343 for assistance ...

Page 2: ...sk digital sign POS sys tem utility management device or other Turn to page 4 for installing and connecting your device Turn to page 23 for programming instructions NoN ATM ProgrAMMiNg iNsTrucTioNs oNliNe ProgrAMMiNg guide If you d like quick easy access to our programming instructions scan the QR code to be directed to our website You can save the address as a web app on your iPhone or Android ...

Page 3: ...guide The OptConnect OC 3251 and OC 4500 run high speed transac tions via TCP IP communication TCP IP communication signifi cantly cuts transaction speeds over Dial up transactions requiring less time for your customers to complete their transactions Product Features 3 Product Diagram 4 Step 1 Verify Package Contents 5 Step 2 Plug in the Wireless Modem 6 Step 3 ATM Programming 8 Nautilus Hyosung A...

Page 4: ...Need Help Call our experienced technical support 877 678 3343 4 ProducT diAgrAM Wireless ModeM Product Diagram OptConnect Wireless Modem Front OptConnect Wireless Modem Back ...

Page 5: ... coNTeNTs Step 1 OptConnect Wireless Modem Please verify your package contents If any of these items are missing or damaged please contact OptConnect immediately at 877 678 3343 Power Supply CAT5 Ethernet Cable 2 3db Magnetic Antenna OptConnect Complete Connect Guide OptConnect Quick Connect Card ...

Page 6: ... Plug iN The oPT coNNecT ModeM Plug iN The Wireless ModeM Step 2 A Attach Power Supply and Antenna Locking ring Insert and twist to the right to lock in place B Insert Phone Line Ethernet Cable Dial up Communication OC 3501 Model Only OC 3251 OC 3501 TCP IP Communication ...

Page 7: ...t Technical Support 877 678 3343 Cell On and Signal Lights GREEN Constant Status is good Ready for transactions GREEN Flashing Connecting with carrier or Transmitting data RED Constant Call OptConnect Technical Support 877 678 3343 The Cell On and Signal Lights will flash green throughout commu nication with the host and the carrier during transactions This is normal behavior Once the Cell On and ...

Page 8: ...ons Running TCP IP involves programming the ATM for this mode of communication You must have master password access to the ATM programming menus to make the necessary changes The OC 3251 runs ONLY high speed wireless TCP IP transactions only possible with ATMs capable of communicating via TCP IP NAuTilus hyosuNg ATMs TCP IP Setup Nautilus Hyosung ATMs capable of TCP IP communication include 1800CE...

Page 9: ...TCP IP TYPE Cardtronics Visa Framed Columbus Data Standard Data Stream ASAI Visa Framed DNS MoneyTree Standard EFX Standard Elan Genpass Visa Framed 1st ISO First Data Core Data Standard ITS Systems Integrators Co Inc Standard Metavante Standard NRT TNS Visa Framed Planet Payment Standard SSL Enabled Shazam Call 877 678 3343 opt 3 Switch Commerce Visa Framed Worldpay RBS Lynk Standard SSL Disabled...

Page 10: ...t Mask 255 255 255 0 Default Gateway 192 168 1 90 DNS Leave As Is 2 x Cancel to Return NAuTilus hyosuNg ATMs TCP IP Setup Define TCP IP Parameters for ATM Wireless TCP IP communication requires defining two different sets of parameters Communication between the ATM and the Wireless Modem is regulated by the parameters defined in System Setup Communication between the Wireless Modem and the Host Pr...

Page 11: ...ASAI 451 451 DNS MoneyTree 561 561 EFX 446 446 Elan Genpass 5166 5166 1st ISO First Data Core Data 8440 8440 ITS Systems Integrators Co Inc 888 888 Metavante 450 450 NRT TNS 7008 7008 Planet Payment 5306 5306 Shazam Call Call Switch Commerce 7003 7003 Worldpay RBS Lynk 6661 6661 NAuTilus hyosuNg ATMs TCP IP Setup You are now ready to initialize your ATM Once booted perform a balance inquiry If thi...

Page 12: ...rd If your ATM menus appear differ ently than described in this Guide please call OptConnect technical support at 877 678 3343 for fur ther assistance ENTER PASSWORD THEN PRESS ENTER Customer Setup Change Processor Communication Scrolling List TCP IP TYPE Cardtronics Visa Framed TCP IP Columbus Data Standard TCP IP Data Stream ASAI Visa Framed TCP IP DNS MoneyTree Standard TCP IP EFX Standard TCP ...

Page 13: ...n CRC En Disable Disable 3 x Cancel to Return Set ATM Communication Type TCP IP cont Define TCP IP Parameters for ATM System Setup Device Setup ATM TCP IP Setup ATM TCP IP SETUP TCP IP Mode Static IP IP Address 192 168 1 91 Subnet Mask 255 255 255 0 Default Gateway 192 168 1 90 SELECT APPLY 3 x Cancel to Return Define TCP IP Parameters for Host Processor Host Setup Host Address Disable URL Address...

Page 14: ...6 Elan Genpass 5166 1st ISO First Data Core Data 8440 ITS Systems Integrators Co Inc 888 Metavante 450 NRT TNS 7008 Planet Payment 5307 Shazam Call Switch Commerce 7003 Worldpay RBS Lynk 6661 Host Setup Configuration Schedule Scheduled You are now ready to initialize your ATM Once booted perform a balance inquiry If this transaction fails verify your setup in the previous steps If you are still un...

Page 15: ...M menus appear differ ently than described in this Guide please call OptConnect technical support at 877 678 3343 for fur ther assistance 6 Configure Terminal 6 Communication 8 Communication Protocol COMMUNICATION PROTOCOL Cardtronics TCP IP Columbus Data TCP IP Data Stream ASAI TCP IP Wireless DNS MoneyTree TCP IP Wireless EFX TCP IP Wireless Elan Genpass TCP IP 1st ISO First Data Core Data TCP I...

Page 16: ...andard 1st ISO First Data Core Data Triton Standard TCP IP No CRC ITS Systems Integrators Co Inc Triton Standard TCP IP No CRC Metavante Triton Standard NRT TNS Triton Standard Switch Commerce Triton Standard Worldpay RBS Lynk Triton Standard TCP IP No CRC On software version 3 0 or higher use TDL instead of Triton Standard Additionally any changes will bring the ATM to manufacturer default settin...

Page 17: ...nal 6 Communication 2 Host IP Port PROCESSOR HOST PORT 1 Cardtronics 7004 Columbus Data 7006 Data Stream ASAI 451 DNS MoneyTree 561 EFX 446 Elan Genpass 5167 1st ISO First Data Core Data 8440 ITS Systems Integrators Co Inc 888 Metavante 450 NRT TNS 7008 Planet Payment 5305 Shazam Call Switch Commerce 7003 Worldpay RBS Lynk 6661 2 x Enter to Return to Main Menu Define TCP IP Parameters for Host Pro...

Page 18: ... 6 Enable DHCP Uncheck 1 IP Address 192 168 1 91 2 Subnet Mask 255 255 255 0 3 Default Gateway 192 168 1 90 4 x Enter to Return to Main Menu 5 System Parameters 5 Restart the Terminal Enter You are now ready to initialize your ATM Once booted perform a balance inquiry If this transaction fails verify your setup in the previous steps If you are still unable to perform a successful bal ance inquiry ...

Page 19: ...uded is con nected to an open Ethernet port on you ATM and the Ethernet port on the Wireless Modem OptConnect cannot guarantee successful transactions using an Ethernet cable other than that provided with the Wireless Modem Confirm that the ATM is programmed correctly for your processor with the correct Host IP Address and Host Port If You Experience Intermittent Communication Issues Verify suffic...

Page 20: ...ng and clearing any errors if you are still experiencing problems completing transactions please contact OptConnect at 877 678 3343 for further assistance Common ATM Error Codes Nautilus Hyosung Hantle Tranax Genmega Codes D170X Modem Connection Error Verify all programming Check Ethernet cable for kinks or damage D25XX TCP IP Communication Lost Verify all programming especially Host TCP IP settin...

Page 21: ...8 923 3608 1111 1112 Data Stream ASAI 1 877 543 5921 1 877 543 5922 6666 DNS MoneyTree 1 800 816 5409 1 800 816 5410 EFX 1 866 649 6124 1 866 649 6125 Elan Genpass 1 800 472 6210 1 800 472 6210 2222 1st ISO First Data Core Data 1 877 999 1309 1 800 530 4784 ITS Systems Integrators Co Inc 1 888 764 6464 1 877 764 5858 Metavante 1 866 956 5788 1 800 883 7723 5555 NRT TNS 1 877 824 0930 1 877 824 092...

Page 22: ...ge Upon notification and diagnosis of problem OptConnect will ship a replacement unit to Customer at no cost to Customer using Standard Overnight ship ping Customer shall be responsible for shipping back faulty equip ment to OptConnect in a timely manner using a prepaid shipping label Customer must return the faulty equipment to OptConnect within 20 days or may be charged 300 00 for the non return...

Page 23: ...n running DHCP Program your device accordingly Before initiating any communication please verify the following Cell On light is solid green signal bars are showing and Ethernet cord is connected To further verify connectivity or monitor this device view your online portal at https dashboard optconnect com or call our 24x7x365 technical support ProgrAMMiNg for kiosk digiTAl sigN or oTher 23 ...

Page 24: ...W I R E L E S S S O L U T I O N S COMPLETE CONNECT GUIDE 854 West 450 North 4 Kaysville Utah 84037 877 678 3343 fax 801 991 9009 OptConnect 2011 ...

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