5
Troubleshooting Guide
From time to time you may experience problems in obtaining optimum equipment
performance. Following is list of frequently encountered problems.
Problem
Solution
Power indicator and filaments do
not light
Check the fuse and make sure the amplifier is
plugged into a working power outlet
Sound out of one speaker only
Turn volume control fully counter-clockwise and
reverse input connectors. If sound changes from
one speaker to the other, check source or replace
inter-connect wires. If the sound is still coming out
of the same speaker only, check speakers on
another piece of equipment for proper operation.
Static, noise, or hum
Turn the potentiometers Individually clockwise or
counter-clockwise until the hum reduces to the
lowest level on each channel
Equipment problem could also be caused by fault in any part of the system or its installation.
As Legal consumer protection varies from country to country, you should always first consult
the local dealer for any technical problems that you may experience. Please contact your
local distributor or Opera Audio at the address in the back of this manual for any difficulties
that cannot be resolved.
Certain Consonance equipment is made in special versions for different territories as a result
it is impracticable to arrange international guarantees. Please establish appropriate
guarantee arrangements with your own dealer at the time of sale. We are always available to
offer help and advice. It is essential that repairs and updates are only carried out by
authorized Consonance dealer or Opera Audio factory. As many Consonance components
are custom made and specially matched, the replacement parts must be ordered through
Opera Audio or its representative. Our dealer will have all relevant information about the
service in your area and will ensure that you equipment is serviced without delay.
If for some reason, there are no service facilities available in your area, please ship the
equipment to the address listed at the back of the manual.
Please note that you are responsible for all shipping charges, insurance, and re-importation
to your country, and duty arrangements.
When shipping a product back to factory for service, always include the following:
Sales slip or other proof of purchase if repair is claimed under warranty.
A proforma invoice with value of the goods, stating that the amplifier is returned to
china for repair.
An accompanying letter describing faults, symptoms or problems with the
amplifier.
Always ship the amplifier in its original carton and packaging material to prevent
damage in transit.
Opera Audio will not accept responsibility for any damage caused in transit, no matter
whatever caused.
