Maintenance/Service
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MAINTENANCE/SERVICE
Cleaning
ALWAYS turn OFF the power, unplug the power cord and remove the battery before cleaning.
The exterior of the system and display may be wiped with a clean, soft, and lint-free cloth. If there is
difficulty removing dirt, apply non-ammonia, non-alcohol based glass cleaner to the cloth and wipe.
An air gun is recommended for cleaning water and dust. For salty water please clean with fresh water
then blow-dry with an air gun.
Troubleshooting
Should the computer fail to function properly, the troubleshooting steps below may be followed.
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Check AC/vehicle adapter, battery, and the power source.
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Minimise the configuration, i.e. remove extra peripherals and devices.
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Remove the modules one by one (HDD, CD-ROM, Battery, etc.).
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Remove the software suspected.
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Set BIOS fail-safe default.
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Re-install
operating
system and application software.
RMA Service
If troubleshooting steps are unsuccessful, consult your dealer for an Return Material Authorisation
(RMA). Goods will not be accepted by the manufacturer without an RMA and will be returned at the
sender’s expense.
Shipping instructions:
1. Remove any personal add-on devices or other media.
2. Use the original shipping container and packing materials, if possible.
3. If the original packing materials are not available, wrap the equipment with soft material (e.g.
PU/PE form) then put the wrapped equipment into a hard cardboard shipping box.
4. Include a sheet with the following information: (Note: Please keep a copy of this sheet for your
records.)
a. Name
b. Address
c. Unit serial number
d. Place and date of purchase or the original invoice number
e. Date of failure
f. A DETAILED description of the problems you have encountered including: The operating
system, the add-on device installed (if any), the application software, the failure
phenomenon, etc.
g. A list of the hardware/software configuration, if applicable.
5. Clearly mark the outside of the shipping box with the RMA #. If an RMA # is not present on the
shipping box, receiving will be unable to identify it and it might be returned.
6. Unless prior arrangements have been made, the customer is responsible for all shipping costs.
Unauthorised use of the company’s shipping accounts is not permitted.
