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Troubleshooting and support
If you are experiencing difficulties with your mobile phone, please go through the following
troubleshoots:
The Mobile Phone will not power on
1. Ensure the battery is inserted correctly.
2. Ensure you have removed the battery sticker from the gold connection pins.
3. Ensure you are pressing and holding the power button for 5 seconds to turn on the phone.
4. Ensure you have charged the phone for at least 10 minutes.
The phone is asking for a PUK code
1. This means you have input the incorrect password 3 times or more. Contact your network
provider to retrieve your PUK code to unlock your phone. Only your network provider can
help unlock your SIM.
SIM card error or no SIM card
