Opal-RT OP4500, User Manual, Page: 39 / 42

OP4500 User Guide OPAL-RT Technologies 39
Limited Warranty
LIMITED WARRANTY
Limited Warranty
OPAL-RT Technologies Inc. warrants to the original purchaser and/or ultimate customer (“Purchaser”)
of OPAL-RT products (“Product”) that if any part thereof proves to be defective in material or
workmanship within one (1) year, such defective part will be repaired or replaced, free of charge,
at OPAL-RT Technologies’ discretion, if shipped prepaid to OPAL-RT Technologies Inc. at 1751
Richardson, suite 2525, Montreal, Quebec, Canada, H3K 3G6, in a package equal to or in the original
container. The Product will be returned freight prepaid and repaired or replaced if it is determined by
OPAL-RT Technologies Inc. that the part failed due to defective materials or workmanship. Otherwise,
the fees will be charged to the client (see article “Warranty Limitation and Exclusion”). The repair
or replacement of any such defective part shall be OPAL-RT Technologies’ sole and exclusive
responsibility and liability under this limited warranty.
Purchaser must request an RMA number before shipping any Product for repair:
1. Access the OPAL-RT website (www.opal-rt.com/support/ return-merchandise-authorization-rma-
request), click on support and select Return Merchandise (RMA).
2. Fill out the online form and submit.
3. OPAL-RT’s Support department will evalute the return and either issue an RMA number via email
- If the Product is returned for repair more than 12 months after purchase, the Purchaser is
responsible for the cost of repair. OPAL-RT will assess the repair and prepare a quote. The RMA
number will be sent with the quote.
4. Only when the Purchaser receives the RMA number, may they ship the Product, prepaid, to
OPAL-RT.
Return Policy
the following fees will apply when customers return products for credit:
A full credit, less a 15% fee and less return fee will only be issued if the product is in perfect working
condition and if the product is returned within 1 month following the shipping date. If repairs are
required on the returned product, the cost of these repairs will be deducted from the credit to be
issued.
No credits will be issued beyond the one month period.
Exclusions
If third party products are part of the Product, OPAL-RT will honor the original manufacturer’s warranty.
This limited warranty does not cover consumable items, such as batteries, or items subject to wear or
periodic replacement, including lamps, fuses or filter elements.