Plug in your Linx device
Decide where you would like to install your
analog phone and find the closest power outlet.
Plug the Linx into the power outlet. The system
status indicator on the Linx should start to blink
amber as it searches for a Base Station.
The system status indicator on the Linx device
will turn blue once the Linx has paired with the
Base Station.
Connect your phone
Use a telephone cord to connect your analog
phone to the phone jack at the bottom of the
Linx device.
Repeat Step 3 for each Linx you want to install.
Note that each Base Station can pair with a
total of four Linx devices. If you wish to use
more than four Linx devices, see below.
Put your Base Station in pairing mode
Press and hold the
PAGE
button on the back of your Base Station for three
seconds to activate pairing mode for 5 minutes.
The system status indicator on the front of the Base Station will start to blink
blue as it searches for new Linx devices.
Quick Reference Guide
System status indicator
•
Lights up blue when connected to the Base Station
•
Lights up amber when it does not detect the Base Station.
•
Blinks amber when it is attempting to register with
a Base Station.
•
Blinks blue and amber during a software upgrade.
Line status indicator
•
Lights up blue when the line is idle.
•
Lights up amber when the line is in use.
•
Blinks amber/blue when the line is ringing.
TO INTERNET
Plug in your modem or router to connect
your Base Station to the Internet.
PHONE
Connect your analog telephone or fax machine
with a standard telephone cable.
PAGE
Press and hold to pair a new device.
USB
Connect optional accessories such as
the Ooma Wireless Adapter.
POWER
Connect the included AC adapter to
power the Base Station.
LOCAL NETWORK
Connect a computer or router to the Base
Station for additional setup options.
Reset pinhole
Push down and hold for 10 seconds while plugged in to perform a
factory reset of the device.
PHONE
port
Connect your analog telephone to the Linx
with a standard phone cable (not included).
Front view
Front view
Back view
Bottom view
Ooma Office Base Station
Ooma Linx
System status indicator
•
Lights up blue when system is operational.
•
Blinks amber when device is booting up.
•
Blinks amber when Ooma service is
not working.
•
Blinks blue rapidly when device is in
pairing mode.
•
Alternately blinks blue and amber during
a software upgrade.
Troubleshooting
Base Station status indicator is blinking amber
When the status indicator on your Ooma Office Base Station blinks amber, your Base Station is
not operational. Check below to find out what is preventing it from working.
•
Your Base Station may not be connected to the Internet. Check that your network cables
are plugged in securely. Verify that the
TO INTERNET
port is connected to your router (or
modem) and the green LED at the top of the port is lit up.
•
Try rebooting your Base Station, modem, and router by power cycling the devices.
•
Your Base Station may be unable to register with the Ooma network. Verify that you have
activated your device as described in Step 1. Try power cycling the Base Station.
•
Verify that your Internet connection is working. Optionally, connect a computer to the
LOCAL
NETWORK
port of the Base Station and browse to
http://office.ooma.com
. You should see
the login screen for Ooma Office Manager. If not, troubleshoot your Internet connection.
The phone connected to the Base Station has no dial tone
If the status indicator on the Base Station is blue but you don’t hear a dial tone, check that
your phone is correctly plugged into the
PHONE
port of the Base Station.
I hear an “extension has not been set up” error message when I pick up the phone
Log into the Ooma Office Manager and make sure that your Linx or Base Station device has
been assigned to a user. Select a user and switch to the Devices tab to add the Linx or
Base Station phone port to a user.
The Linx device won’t pair with my Base Station
• Move the Linx closer to your Base Station and try to pair again.
• Perform a factory reset of the Linx by inserting a paper clip into the pinhole next to the phone jack of
the Linx device. Hold for 10 seconds until the system status light blinks amber. Try to pair again.
• If the status indicator on the Base Station blinks purple/blue when you put it into pairing mode,
you have exceeded the capacity of the Base Station. Each Base Station can only support up to
four wireless DECT devices like the Linx. You may purchase additional Base Stations if you need to
connect more Linx devices inside your office.
The phone connected to my Ooma Linx device has no dial tone
• If the system status indicator on the Linx is lit amber, try installing the Linx closer to the
Base Station. Also try performing a factory reset of the Linx device by following the directions above.
• If the system status indicator on the Linx is blinking amber, follow the setup instructions again
to register the device with your Base Station.
• Verify that your Base Station is powered on and has a blue status indicator. Next, plug an analog
phone into the
PHONE
port of the Base Station to check for a dial tone.
Voice sounds stuttery or sometimes breaks up
Voice quality depends on the speed and quality of your Internet. For best results, Ooma recommends
that your Base Station is connected between the modem and router as shown in
Alternative Setup
Option
in Step 2a. Please call our customer care hotline if you are experiencing voice quality issues.
Log into Ooma Office Manager
The hard part is over! Your Base Station and Linx devices have been
installed. Now you can start to customize your configuration.
The Ooma Office Manager web portal will be your primary system
administration tool. To access the site, go to:
http://office.ooma.com
Log in as an administrator using your phone number and the
password you selected during the activation process.
To begin, use the Manage tab to navigate through the different
parts of the system you can customize. You will be able to:
•
Manage users and devices
•
Add phone numbers and control how they are routed
•
Customize your virtual receptionist settings
•
Update your system preferences
That’s it. You’re Done!
If you have any questions about setting up or configuring your
system, please call our customer care hotline for help:
1-866-939-OOMA (6662)
Transfer Your Phone Number
Do you have an existing phone number that you would like to
transfer to your Ooma Office system? In most areas, Ooma can
help you port your existing phone number from your old provider.
You must maintain the phone service associated with your existing
phone number until the porting process is completed, which usually
takes around 2-3 weeks.
To get started, please visit:
http://office.ooma.com/port
Explore Ooma Office Manager
After your initial setup is complete, explore all the other
features that Ooma Office Manager has to offer. You can:
•
Set up additional users
•
Select additional local and toll-free numbers
•
Customize your virtual receptionist
•
Upload custom music on hold and transfer music
•
And much, much more
Learn more about all the features Ooma Office has to offer
in the
Features Overview
section of the user manual.
Go to
Step 4
Step 4
|
Add Users and Customize
Step 3
|
Connect More Analog Phones
3a
3b
© 2015 Ooma, Inc. Patent pending. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Office, Ooma Linx, and all other Ooma company,
product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners.
Next Steps
Advanced Features of Ooma Office
Ooma Office comes with a full suite of features to accomodate all types of businesses. Learn more below:
Mobile Application (coming soon)
All users on your system can make and receive calls, listen to voicemail, and update
preferences by using the Ooma Office mobile app for iOS and Android. Before they can
use the app, you must first enable the mobile app on their extension. The user will receive
an email with instructions on how to download the app. To get started, visit:
http://office.ooma.com/mobile_app
Supporting More Analog Phones
Each Base Station can support up to five analog phones using the built-in phone port and
wireless links to up to four Linx devices. To add support for more analog phones in the
office, you can purchase additional Base Stations and Linx devices (each sold separately).
With four Base Stations and 16 Linx devices, you can connect up to 20 analog phones
in one location. To add more base stations to your account, visit:
http://office.ooma.com/base_stations
Toll-Free Numbers
Adding a toll-free number gives your small business a national footprint and makes
it easy for customers to reach you. You may select one toll-free number for your Ooma
Office account. The number comes with 500 minutes of free inbound calling. Additional
usage rates apply; see our website for details. To select a toll-free number, visit:
http://office.ooma.com/toll_free
IP Phones (coming soon)
IP Phones are “smart” desktop phones that connect to your office network using a hard-
wired Ethernet connection. They often have large displays which make it convenient to
handle multiple lines and access advanced features. Ooma Office is compatible with
select models of IP phones and can support a mixture of analog phones and IP phones
at the same location. To set up IP phones, visit:
http://office.ooma.com/ip_phone
Virtual Fax
Send and receive faxes online with a Virtual Fax extension. Once it has been set up, all
inbound faxes will be forwarded to your email and any of your users will be able to use
the Ooma Office web portal to send out PDF files as faxes. The Virtual Fax extension
includes a dedicated phone number. To set up a virtual fax, visit:
http://office.ooma.com/virtual_fax
Conference Server
The conference server can host up to ten meeting rooms. Each meeting room is
assigned its own unique conference ID and can accommodate up ten simultaneous
internal or external call-in participants. The conference server comes with a dedicated
phone number for direct access. To set up conferencing, visit:
http://office.ooma.com/conferences
Note: End users can also
access Ooma Office Manager
to listen to voicemail, check
call logs, and manage settings
for their extension. When you
create a user on the system,
the user will receive an email
with information about how to
access the web portal.