i
Returning Your Meter
The ONICON Customer Service Department
(PH: 727-447-6140 or FAX: 727-442-5699) can help you through the process of
returning a meter for service.
If it becomes necessary to return a ONICON flow meter for service or recalibration,
please follow these steps:
1. A Return Material Authorization (RMA) Number must be obtained from the ONICON
Customer Service Department prior to returning any ONICON meter(s).
2. Please have your meter’s serial number(s) available.
3. Read and complete the ONICON RMA Customer Information Form. Be sure to
initial the decontamination statement as well as provide complete return shipping
instructions (we cannot deliver to post office boxes).
4. The entire flow meter must be returned, including all electronics (unless
specifically instructed to do otherwise).
ALL
serial numbers must match their
corresponding meters. This is especially necessary when returning flow body
models.
5. Clean and decontaminate all wetted parts before returning to ONICON.
6. Ship the meter to the following address:
ONICON
399 Reservation Road
Marina, CA 93933
Attn: Service Dept.
[RMA Number]
Note: Be sure to review all of the information on the Customer Information Form before
sending your meter to the ONICON Customer Service Department. The ONICON
Shipping/Receiving Department cannot accept meters that have not been prepared
appropriately.
What to expect while your meter is being serviced
Depending on the type of service required when returning your ONICON meter, there
are varying turnover times for servicing a meter. The average time needed to service
the meter is 7-10 days (not including shipping or peak production times).
If you have already shipped your meter to ONICON for servicing and would like to
check the status of your meter, please call ONICON at (727) 447-6140 and ask for
Service.
Rush recalibration service is available for a fee. Restrictions apply.
11451 Belcher Road South, Largo, FL 33773 • USA • Tel +1 (727) 447-6140 • Fax +1 (727) 442-5699 • [email protected]
F-5400 Thermal Mass Flow Meter Manual 12/16 - 2031 / 107032
Page 39
Model F-5400
APPENDICES
Appendices: Returning Your Meter
Returning Your
Meter
What to Expect
During Servicing
