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TROUBLESHOOTING AND DETAILED INFORMATION ABOUT YOUR SYSTEM
Troubleshooting and detailed information about your system
Troubleshooting
You may have a very low blood glucose
level (severe hypoglycaemia), lower than
1.1 mmol/L.
This may require immediate
treatment according to your
healthcare professional’s
recommendations.
Although this
message could be due to a test error,
it is safer to treat first and then do
another test.
You may have a very high blood glucose
level (severe hyperglycaemia), above
33.3 mmol/L.
Re-test your blood glucose.
If the result is HIGH GLUCOSE again,
obtain and follow instructions from your
healthcare professional without delay.
Your control solution test result is below
1.1 mmol/L.
Test again with control solution and
a new test strip. If the result is LOW
GLUCOSE again,
do not
use the meter.
Contact Customer Care on 0800 121 200
(UK) or 1800 535 676 (Ireland).
WARNING
LOW GLUCOSE
BELOW 1.1 mmol/L
WARNING
HIGH GLUCOSE
ABOVE 33.3 mmol/L
WARNING
CONTROL TEST
LOW GLUCOSE
BELOW 1.1 mmol/L
The OneTouch® Vita™ Meter displays messages when there are problems with the test strip, with the meter, or when your
blood glucose levels are higher than 33.3 mmol/L or lower than 1.1 mmol/L. Improper use may cause an inaccurate result
without producing an error message.
Message
What it means
What to do
In this section, screens that display "SEE USER'S HANDBOOK" means you should refer to this User Guide.
