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ERROR MESSAGES AND DETAILS ABOUT YOUR SYSTEM
Error messages and details about your system
Understanding error and other messages
The OneTouch® UltraEasy® Meter displays messages when there are problems with the test strip, with the meter, or when your
blood glucose levels are higher than 33.3 mmol/L or lower than 1.1 mmol/L. Messages do not appear in all cases when a problem
has occurred. Improper use may cause an inaccurate result without producing a warning message.
Message
What it means
What to do
You may have a very low
blood glucose level (severe
hypoglycaemia), lower than
1.1 mmol/L.
This may require immediate
treatment according to your
healthcare professional’s
recommendations.
Although this
message could be due to a test error, it is
safer to treat first and then do another test.
You may have a very high
blood glucose level (severe
hyperglycaemia), over
33.3 mmol/L.
Re-check your glucose level. If the result
is HI again, obtain and follow instructions
from your healthcare professional without
delay.
The meter has detected that the
temperature is above the system
operating range.
Do Not
perform a
test until the meter and test strips
reach a temperature within the
operating range of 6–44
°
C.
Repeat the test after the meter and test
strips have reached a temperature within
the operating range.
The meter has detected that the
temperature is below the system
operating range.
Do Not
perform a
test until the meter and test strips
reach a temperature within the
operating range of 6–44
°
C.
Repeat the test after the meter and test
strips have reached a temperature within
the operating range.
